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For Companies At a Glance
- Tasks: Support daily operations and coordinate projects for retail and online channels.
- Company: Join the iconic Jo Malone London, known for luxury fragrances and exceptional customer experiences.
- Benefits: Enjoy part-time hours, a vibrant work culture, and opportunities for growth in a renowned brand.
- Why this job: Be part of a dynamic team enhancing customer experiences and driving operational excellence in retail.
- Qualifications: Strong communication skills, proficiency in Excel, and a passion for the beauty industry are essential.
- Other info: This is a maternity cover role based in Central London, working 29.5 hours over 4 days.
The predicted salary is between 30000 - 42000 £ per year.
Description
Jo Malone London has an opportunity for a Retail Operations Coordinator, reporting to the Retail Operations Senior Manager. This role will be based within our Head Office, in Central London. This position is on a part-time basis, working 29.5 hours per week over 4 days.
The Retail Operations Coordinator supports the Retail Operations team in the day-to-day management across Retail Operations, Omni Channel Development, and Fleet & Distribution for stores and online. This role provides essential operational support to Free-Standing Stores (FSS) and the concession estate, ensuring the smooth running of operational processes and policies. The coordinator is responsible for a variety of tasks including day-to-day operational support as well as coordinating key projects across all channels of the business.
Retail Operations
- Work with Field/Sales teams and Store Managers to drive efficiencies and improve ways of working to prioritize customer experience.
- Support the delivery of an elevated boutique experience, maintaining the luxury proposition and brand equity.
- Collaborate with property services & IT on store maintenance approvals and job completion.
- Manage brand orders for hygiene and stationery through Office Depot & Self Service.
- Communicate key corporate hygiene and health & safety updates to the Field/Sales team.
- Coordinate the rapid response protocol for incidents impacting business continuity.
- Support the Operations Manager with weekly, monthly, and ad hoc operational communications.
- Manage the flow and frequency of communication from head office to stores and Field Sales team.
- Advise stores on operational processes, procedures, and policies, ensuring adherence to best practices.
Omni Channel Distribution
- Support the Retail Operations Manager with omni-channel expansion, implementation, and rollout of new initiatives.
- Assist with all new distribution setups, pre-opening critical path communication across functions, and raising operational orders for equipment and resources for new distribution launches.
- Support digital teams with onboarding of new retailer/pureplay digital platforms.
- Work alongside the Omni Operations Manager in new boutique and refit processes, communicating across stakeholders such as RDDC, Store Design, VM, IT, and Maintenance.
- Update and monitor the door book, identifying opportunities and risks with lease renewals, investments, and profitability.
- Provide operational support for divestment/closure of boutiques or short-term pop-ups.
- Contribute operational input into key brand activations and pop-ups.
- Assist with the rollout of personalization across Bricks & Clicks.
Qualifications
Characteristics of a successful candidate:
- Strong communication and organizational skills, with the ability to manage multiple tasks and priorities.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Experience in a fast-paced retail environment or head office retail team.
- Excellent customer service skills and relationship management with stakeholders.
- Strong time management and prioritization skills, capable of working independently and in a team.
- Attention to detail and problem-solving skills to handle operational discrepancies efficiently.
- Knowledge of analytics & visualization tools such as Google Analytics and/or Power BI.
- Enthusiasm for working with data, interpreting information, and delivering actionable insights.
- Passion for and knowledge of the beauty industry; retail experience is desirable but not essential.
- Results-driven with a challenger mindset and entrepreneurial spirit.
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The Estée Lauder Companies Retail Operations Coordinator - Maternity Cover - Jo Malone London employer: The Estee Lauder Companies
Contact Detail:
The Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Estée Lauder Companies Retail Operations Coordinator - Maternity Cover - Jo Malone London
✨Tip Number 1
Familiarise yourself with the beauty industry and Jo Malone London specifically. Understanding their brand values, product offerings, and customer experience will help you demonstrate your passion during interviews.
✨Tip Number 2
Network with current or former employees of Jo Malone London or The Estée Lauder Companies. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations for the Retail Operations Coordinator role.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this tool is crucial for the role. Consider taking an online course or practicing with real data sets to enhance your capabilities before the interview.
✨Tip Number 4
Prepare examples of how you've successfully managed multiple tasks and priorities in a fast-paced environment. Being able to articulate your organisational skills and problem-solving abilities will set you apart from other candidates.
We think you need these skills to ace The Estée Lauder Companies Retail Operations Coordinator - Maternity Cover - Jo Malone London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations and customer service. Emphasise any roles where you've managed multiple tasks or worked in a fast-paced environment, as these are key for the Retail Operations Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with the role. Mention specific experiences that demonstrate your strong communication and organisational skills, as well as your ability to work independently and as part of a team.
Showcase Your Technical Skills: Highlight your proficiency in Microsoft Office Suite, especially Excel, and any experience with analytics tools like Google Analytics or Power BI. Providing examples of how you've used these tools in previous roles can set you apart from other candidates.
Demonstrate Your Problem-Solving Abilities: Include examples in your application that showcase your attention to detail and problem-solving skills. Discuss situations where you've efficiently handled operational discrepancies or improved processes, as this is crucial for the role.
How to prepare for a job interview at The Estee Lauder Companies
✨Showcase Your Communication Skills
As the role requires strong communication abilities, be prepared to discuss how you've effectively communicated with teams or stakeholders in previous positions. Use specific examples to illustrate your points.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you manage multiple tasks and priorities. Consider sharing a situation where your organisational skills led to improved efficiency or outcomes.
✨Familiarise Yourself with Retail Operations
Research the retail operations processes relevant to Jo Malone London. Understanding their operational policies and procedures will show your genuine interest in the role and help you answer questions more effectively.
✨Express Your Passion for the Beauty Industry
Convey your enthusiasm for the beauty industry during the interview. Share any relevant experiences or knowledge that demonstrate your passion, as this can set you apart from other candidates.
