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- Tasks: Lead sales and education for top beauty brands, driving performance and customer engagement.
- Company: Join Estée Lauder, a global leader in beauty with iconic brands like Clinique and La Mer.
- Benefits: Enjoy flexible hours, team development opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that champions beauty and delivers exceptional customer experiences.
- Qualifications: 5+ years in retail management with strong leadership and sales skills required.
- Other info: Role covers Liverpool, Preston, North Wales, and Warrington; travel is essential.
The predicted salary is between 36000 - 60000 £ per year.
Description
The Area Sales & Education Manager (ASEM) is responsible for the overall performance within a designated area. This role leads the Point of Sale (POS) Management teams, driving sales, operations, and consumer service excellence. The ASEM ensures the implementation of the commercial strategy at the local level, coaching POS management to achieve KPIs, while cultivating a customer-centric, performance-driven culture. This role primarily covers areas such as Liverpool, Preston, North Wales, and Warrington.
Sales & Service Management:
- Set and achieve sales and profitability targets for the area by managing POS performance and ensuring alignment with brand objectives.
- Lead and engage the POS management teams to meet their targets through regular communication and development opportunities.
- Monitor KPIs to ensure that commercial targets are met and take corrective actions when necessary.
- Collaborate with internal teams and retail partners to create and execute strategies that drive traffic and conversion while maintaining brand values.
Team Leadership & Development:
- Lead, coach, and develop POS management teams, ensuring they have the skills and resources to meet business objectives.
- Foster a culture of accountability, teamwork, and high performance.
- Conduct regular performance reviews, set clear goals, and provide feedback based on KPIs and operational success.
- Build a talent pipeline, identifying key roles and providing training and development opportunities for team members.
- Ensure POS management teams adhere to company policies and maintain high standards of customer service, focusing on consumer recruitment and retention strategies.
Brand & Consumer Engagement:
- Champion the brand\’s values and ensure they are consistently represented at every POS location.
- Lead the POS management team in delivering exceptional consumer experiences, emphasizing service excellence, product knowledge, and brand engagement.
- Act as the brand ambassador, promoting brand identity and ensuring it resonates with customers through all points of interaction.
Qualifications:
To be successful in this role, you should have:
- Strong leadership capabilities, with a proven ability to inspire and develop high-performing teams.
- Experience in retail management, focusing on sales, service, and team leadership.
- Strong business acumen with the ability to interpret sales data and adjust strategies accordingly.
- Excellent communication and interpersonal skills to manage relationships with internal and external stakeholders.
- A passion for delivering exceptional customer service and driving business results.
- Ability to travel across the area and work flexible hours, including evenings and weekends.
Additional qualifications include:
- Minimum of 5 years of experience in retail management, with a strong background in sales, service, and team development.
- Proven experience managing large teams, multi-site operations, and driving performance.
- A track record of delivering results through strategic planning and execution.
- Strong organizational skills and the ability to manage multiple priorities.
- A background in business, retail management, or a related field is preferred.
About our Brands:
Clinique: Clinique promises to create great-looking skin for everyone. Originating from a dermatologist\’s office, Clinique is a leader in the Active Derm category with diagnostics based on over 55 years of dermatological research, delivering visible and instant results that improve over time.
La Mer: La Mer\’s prestige skincare journey began when Dr. Max Huber suffered burns in a lab accident and sought to create a revitalizing product from the sea. After 12 years and 6,000 experiments, he developed the Miracle Broth, a fermentation of sea kelp and other pure ingredients that transforms the skin\’s appearance. #J-18808-Ljbffr
The Estée Lauder Companies Area Sales & Education Manager, Clinique, La Mer, Origins, Dr.Jart+ & Lab employer: The Estee Lauder Companies
Contact Detail:
The Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land The Estée Lauder Companies Area Sales & Education Manager, Clinique, La Mer, Origins, Dr.Jart+ & Lab
✨Tip Number 1
Familiarise yourself with the brands you'll be managing, like Clinique and La Mer. Understanding their unique selling points and customer engagement strategies will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with current or former employees of Estée Lauder Companies. They can provide valuable insights into the company culture and expectations for the Area Sales & Education Manager role, which can give you an edge in discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven sales and developed teams in previous roles. Highlighting measurable outcomes will showcase your ability to meet KPIs and lead effectively.
✨Tip Number 4
Stay updated on industry trends and consumer behaviour in the beauty sector. Being able to speak knowledgeably about market changes and how they affect sales strategies will impress interviewers and show your commitment to the role.
We think you need these skills to ace The Estée Lauder Companies Area Sales & Education Manager, Clinique, La Mer, Origins, Dr.Jart+ & Lab
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, sales, and team leadership. Use specific examples that demonstrate your ability to meet KPIs and drive performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brands and your understanding of their values. Mention how your leadership style aligns with fostering a customer-centric culture and driving team success.
Highlight Relevant Achievements: In your application, focus on quantifiable achievements from your previous roles. For instance, mention any sales targets you exceeded or successful strategies you implemented that improved team performance.
Prepare for Potential Questions: Anticipate questions related to your leadership experience and how you handle team dynamics. Be ready to discuss specific scenarios where you successfully managed performance issues or developed team members.
How to prepare for a job interview at The Estee Lauder Companies
✨Showcase Your Leadership Skills
As an Area Sales & Education Manager, strong leadership is key. Be prepared to share specific examples of how you've inspired and developed high-performing teams in your previous roles. Highlight your ability to foster a culture of accountability and teamwork.
✨Demonstrate Business Acumen
This role requires a solid understanding of sales data and the ability to adjust strategies accordingly. Come equipped with examples of how you've interpreted sales metrics in the past and made strategic decisions that led to improved performance.
✨Emphasise Customer Service Excellence
The focus on delivering exceptional customer service is paramount. Prepare to discuss your approach to consumer engagement and retention strategies, and how you've successfully implemented these in your previous positions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage multiple priorities or lead a team through a challenging situation, and be ready to explain your thought process and outcomes.
