At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join a leading fragrance brand at Boots Liverpool Street.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on teamwork and creativity.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Experience in retail and strong communication skills are a must.
The predicted salary is between 30000 - 40000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by reflecting a credible and professional Brand image to all internal and external consumers at all times, maximising sales through selling, providing excellent service and retail standards, and contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
Key Responsibilities:
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Leverage social media opportunities to drive the business and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually improve service levels.
- Be an Ambassador for the Brand, ensuring Brand values are represented.
- Manage refunds and complaints in line with Company guidelines.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product to deliver an industry leading experience.
Operations:
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure all auditable processes and administration are actioned to Company guidelines.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly.
- Create and maintain a safe working environment for consumers.
- Ensure all health & safety responsibilities achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports.
- Plan and deliver the visual merchandising layout to guidelines.
- Identify stock package issues and take corrective action.
- Effectively manage all promotions and discounts in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street in London employer: The Estee Lauder Companies
At Boots Liverpool Street, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy competitive benefits, ongoing training, and opportunities for personal growth, all while working in a dynamic retail environment that values consumer engagement and brand representation. Join us to be part of a supportive community where your contributions are recognised and celebrated, making every day rewarding.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Tom Ford and Balmain's fragrance lines. This way, you can show off your knowledge and passion for the products, which will definitely impress the hiring team.
✨Tip Number 2
Practice your sales pitch! Since the role is all about driving sales and providing excellent service, rehearse how you'd approach a customer. Think about how you can create that 'surprise and delight' experience that the brand values.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend events related to the brand. This not only gives you insider info but also shows your genuine interest in being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to contribute to the brand's success.
We think you need these skills to ace Tom Ford + Balmain Fragrance - 22.5hrs Fragrance Advisor - Boots Liverpool Street in London
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Tom Ford and Balmain shine through! We want to see how much you love the products and how you can represent the brand values in your role.
Highlight Relevant Experience:Make sure to mention any previous experience in retail or consumer-facing roles. We’re looking for candidates who can drive sales and provide excellent service, so share specific examples of how you've done this before!
Be Consumer-Focused:In your application, emphasise your ability to keep the consumer at the heart of everything you do. Talk about how you’ve created positive experiences for customers and how you plan to continue doing that with us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Brand Inside Out
Before the interview, make sure you research Tom Ford and Balmain fragrances thoroughly. Understand their brand values, product lines, and recent marketing campaigns. This will help you demonstrate your passion for the brand and show that you're ready to be an ambassador for it.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved customer satisfaction. Be ready to discuss how you can maximise sales through excellent service and retail standards, as this is crucial for the role.
✨Stay Updated on Competitors
Familiarise yourself with competitor activities and trends in the fragrance market. Being able to discuss what other brands are doing well (or not) will show that you have a commercial understanding and can contribute to the brand's strategy effectively.
✨Demonstrate Your Digital Savvy
Since the role involves leveraging digital tools and social media, think of ways you've used these platforms to enhance customer engagement or drive sales. Be prepared to share ideas on how you could use digital channels to grow a loyal consumer base for the brand.
