At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team in a vibrant boutique atmosphere.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with flexible hours and a focus on teamwork.
- Why this job: Be the host with the most and showcase creativity through unique events.
- Qualifications: Warm, friendly, and adaptable individuals with a passion for service.
The predicted salary is between 25000 - 32000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative tasks, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.
Responsibilities and tasks:- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
- The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
- Will have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- The ability to provide inspirational, authentic and personalized customer service.
- Proven track record of achieving and/or leading a team to achieve sales and customer service targets.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - Covent Garden - Senior Stylist 37.5 hours employer: The Estee Lauder Companies
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. As a Senior Stylist in our Covent Garden boutique, you will enjoy unique employee growth opportunities through engaging events and team management, all while being part of a brand that values kindness and collaboration. With a focus on personal development and a supportive environment, working with us means being part of a community that truly cares about its people and their success.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - Covent Garden - Senior Stylist 37.5 hours
✨Tip Number 1
Get to know the brand inside out! Dive into Jo Malone London's history, products, and values. When you walk into that interview, you'll not only impress them with your knowledge but also show that you're genuinely passionate about what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to connect with customers. Role-play with a friend or family member to nail down your responses and demonstrate that warm, kind attitude they’re looking for.
✨Tip Number 3
Show off your creativity! Whether it’s through your personal style or ideas for in-store events, let your imagination shine. Bring along examples of how you've previously engaged customers or created memorable experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Jo Malone London - Covent Garden - Senior Stylist 37.5 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to sprinkle in some creativity and warmth that reflects the Jo Malone spirit.
Tailor Your Application:Make sure to tailor your application specifically for the Senior Stylist role. Highlight your customer service experience and any relevant events you've organised. We love seeing how your skills align with our brand values!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly see why you’d be a great fit for our team at Jo Malone London.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at The Estee Lauder Companies
✨Show Your Passion for Customer Service
Make sure to express your genuine love for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for customers, just like the ones at Jo Malone London.
✨Demonstrate Your Creativity
Since creativity is key in this role, come prepared with ideas for in-store events or unique customer experiences. Think about how you can incorporate storytelling into your service, and be ready to discuss how you would engage customers in a fun and memorable way.
✨Highlight Team Management Skills
As a Senior Stylist, you'll be leading a team. Be ready to talk about your experience in motivating and guiding others. Share examples of how you've helped team members achieve their goals and how you foster a collaborative environment.
✨Know the Brand Inside Out
Do your homework on Jo Malone London! Familiarise yourself with their products, values, and recent campaigns. This will not only show your enthusiasm but also help you answer questions confidently and demonstrate that you're a great fit for the brand.
