Jo Malone London, Counter Manager, JLP White City, 37.5 hours

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications:

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Qualifications / Knowledge:

• Retail sales experience.
• Team leadership.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.

Responsibilities and tasks:

• Deliver exceptional customer service.
• Maximise sales performance and productivity.
• Team management.
• Communicate effectively.
• Build collaborative relationships.
• Create, organise and execute in-store events.
• Effectively manage stock and inventory.
• Maintain high VM standards and work environment.
• Complete any administrative tasks to a high standard and in a timely manner.
• Confident to use all online learning tools and reporting systems.
• Engage in all internal platforms.
• To be aware of competitor activity and to drive an omni-channel approach.

The Ideal Candidate:

The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.

• Proven retail management/assistant retail management experience.
• The ability to provide inspirational, authentic and personalized customer service.
• Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
• Previous retail operations experience including inventory and facilities management and cash reconciliation.
• Proven track record of leading a team to achieve sales and customer service targets.
• Experience of creating and executing in-store events.
• Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.

Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.

Our Brand:

The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.

Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens. We are a bold, diverse community—home to the most creative talent. As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship.