DescriptionThe Estée Lauder Companies is seeking an inspiring and commercially minded Head of Creative Operations to lead the transformation of our UK&I content ecosystem. Reporting to the VP, Enterprise Marketing & Data, you will translate our new Global Operating Model into a clear, connected and future-focused UK&I content strategy and operating model.You will bring together internal creative capabilities, strategic agency partners, freelancers and global-to-local content delivery into one cohesive model—ensuring the right work is prioritised, delivered in the right way and supported by the right investment.This is a pivotal leadership role at the heart of our UK&I business. You will work closely with Brand Leadership, Finance, Procurement, Legal, Data and Media teams to establish an effective, scalable and high-performing content ecosystem that supports our commercial priorities and brings our brands to life with creativity, consistency and impact.Key ResponsibilitiesLead the transformation of the UK&I content operating model, translating global principles into a clear and locally relevant approach.Define and implement a cohesive UK&I content strategy aligned to business, brand and commercial priorities.Establish how content work is prioritised, commissioned, delivered and resourced across the UK&I ecosystem.Align content demand, investment and capacity to the areas of greatest commercial opportunity.Make clear and commercially informed trade-offs when demand exceeds available resources.Provide senior leadership across internal creative capabilities, agency partners and freelancers.Build strong, collaborative partnerships with Brand Leadership, Finance, Procurement, Legal, Data and Media teams.Create effective ways of working, governance and decision-making across the content ecosystem.Champion continuous improvement across quality, effectiveness, efficiency and innovation.Ensure the operating model remains scalable, flexible and future-focused as business and consumer needs evolve.QualificationsWhat You’ll Need to Be SuccessfulSignificant experience leading creative operations, content transformation or a similar function within a complex, multi-brand or matrixed organisation.A strong understanding of the UK&I commercial landscape, brand strategy and integrated marketing priorities.Demonstrable experience designing and implementing operating models that connect people, partners, processes and investment.The ability to translate strategic ambition into practical, measurable ways of working.Strong commercial and financial acumen, with confidence in prioritising investment and making informed resource allocation decisions.Proven experience leading and influencing senior stakeholders across multiple functions.A collaborative leadership style, with the ability to build trust and create clarity in complex environments.Experience managing internal creative teams and external agency or freelance partnerships.Strong judgement, decision-making skills and the confidence to make difficult trade-offs.A passion for creativity, innovation and operational excellence, with a focus on delivering meaningful impact for our brands and consumers.Excellent communication and influencing skills, with the ability to inspire teams and bring people with you through change.Join The Estée Lauder Companies and help shape the future of content across the UK&I—connecting creativity, collaboration and commercial impact to create meaningful experiences for our consumers.
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Head of Agency and Creative Operations in London employer: The Estée Lauder Companies
At La Mer, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration. Our London-based team enjoys a hybrid working model, generous annual leave, and unique benefits such as Summer Fridays and the opportunity to work remotely abroad. We are committed to employee growth, providing access to learning resources and a supportive environment that encourages innovation and excellence in the luxury skincare market.
Contact Details:
The Estée Lauder Companies Recruitment Team
