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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Tom Ford at Fenwick Kingston, a leader in prestige beauty.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours in Kingston upon Thames employer: The Estee Lauder Companies
Contact Detail:
The Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours in Kingston upon Thames
✨Tip Number 1
Get to know the company inside out! Research Tom Ford and Fenwick Kingston, their values, and what makes them tick. This way, you can tailor your approach and show them you're not just another candidate but someone who genuinely fits into their culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where they might be. A friendly chat can go a long way in making you memorable and could even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Think about how you would handle specific situations and be ready to share your experiences that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can reinforce your interest in the role and keep you fresh in their minds. Plus, it shows you’re proactive and appreciate their time.
We think you need these skills to ace Tom Ford - Fenwick Kingston - Counter Manager - 37.5 hours in Kingston upon Thames
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results-driven mindset.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to fit the role. Use keywords from the job description and demonstrate how your skills align with what we're looking for in a Counter Manager.
Be Customer-Centric: Since this role is all about exceptional customer service, make sure to include any relevant experiences where you’ve gone above and beyond for customers. We want to know how you handle tough situations with diplomacy and tact!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process.
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and targets from previous roles. Be ready to discuss how you achieved them and what strategies you used. This shows that you’re results-oriented and understand the importance of meeting objectives.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to improve their performance or resolved a conflict. This will demonstrate your ability to inspire and develop others.
✨Customer-Centric Mindset
Be ready to share stories about how you've gone above and beyond for customers. Highlight your skills in handling difficult situations with diplomacy and tact. This will show that you can anticipate and meet customer needs effectively.
✨Plan for the Future
Think about how you would create and execute a business plan for the counter. Be prepared to discuss your ideas for strategic targeting and in-store events. This will illustrate your proactive approach and understanding of business planning.