At a Glance
- Tasks: Deliver exceptional customer service and create memorable in-store events.
- Company: Join the iconic Jo Malone London team with a focus on creativity and kindness.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with flexible hours and a chance to lead a vibrant team.
- Why this job: Be the host of unique experiences and make lasting memories for customers.
- Qualifications: Retail management experience and a passion for storytelling and service.
The predicted salary is between 24750 - 30250 £ per year.
Description At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount.
Fragrant fun, curiosity and kindness are key.
In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day.
From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories.
From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
As Assistant Boutique Manager, your role will be to elevate these events and draw success from them.
You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision.
The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment• Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach Qualifications The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
Will have a passion for service and storytelling whilst being adaptable and versatile.
Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview #J-18808-Ljbffr
Jo Malone London Lakeside Assistant Manager 30hrs employer: The Estée Lauder Companies
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. As an Assistant Manager at our Lakeside boutique, you will enjoy unique opportunities for personal and professional growth while being part of a team that values collaboration and innovation. With engaging events and a supportive environment, we ensure that every employee feels empowered to bring their best selves to work, making it a truly rewarding place to build your career.
Contact Details:
The Estée Lauder Companies Recruitment Team
