At a Glance
- Tasks: Deliver exceptional customer service and support team goals in a vibrant retail environment.
- Company: Join the iconic Jo Malone London brand known for luxury and elegance.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Other info: Flexible hours and a dynamic atmosphere perfect for students and young professionals.
- Why this job: Be part of a creative team and inspire customers with your passion for beauty.
- Qualifications: Retail experience, strong communication skills, and a flair for customer engagement.
The predicted salary is between 30000 - 42000 £ per year.
Description
The primary responsibility is to provide outstanding customer service to each customer and to understand
individual and team service goals. Other responsibilities include, but are not limited to, maintaining
the store environment and operations and assisting with administrative and housekeeping duties. The
Senior Stylist will also understand the individual sales and service goals of the Stylists and help them to
achieve their goals by providing help, advice and motivation.
Achieve the targets set by the Company as communicated by the Store Manager in respect of items
per transaction/average £ sale and mix of business.
Execute events according to Guidelines as directed by Assistant Manager, Store Manager, Senior
Stylist, Sales & Education Executive, Education Executive or Education Ambassador.
Assist with ensuring adequate stock levels on the shop floor and stock rotation. Ensuring that the
stock room is kept tidy and highlight any discrepancies or issues to Store Manager.
Actively participate in cleaning display units, tools and testers throughout the day,
and more thoroughly at night to prepare for the next day\'s business.
Show excellent standards of timekeeping and attendance.
Keep informed about products, company information and store information.
Monitor team to aide in achievement of all goals and targets.
Complete all administration accurately, legibly and on time.
Qualifications
Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London in Chelmsford employer: The Estee Lauder Companies
Jo Malone London is an exceptional employer that prioritises outstanding customer service and fosters a collaborative work environment. With a strong focus on employee growth, we offer comprehensive training and mentorship opportunities to help our team achieve their individual and collective goals. Located in a vibrant retail setting, our company culture encourages creativity and excellence, making it a rewarding place for those passionate about cosmetics and customer engagement.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London in Chelmsford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Estee Lauder Companies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Estee Lauder Companies!
We think you need these skills to ace Jo Malone London in Chelmsford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Estee Lauder Companies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Estee Lauder Companies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Estee Lauder Companies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Estee Lauder Companies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
