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- Tasks: Deliver exceptional customer service and support team goals in a vibrant retail environment.
- Company: Join the iconic Jo Malone London brand known for luxury and elegance.
- Benefits: Competitive pay, employee discounts, and opportunities for personal growth.
- Why this job: Be part of a creative team and inspire customers with your passion for beauty.
- Qualifications: Retail experience, strong communication skills, and a flair for customer engagement.
- Other info: Flexible hours and a dynamic atmosphere perfect for students and young professionals.
The predicted salary is between 30000 - 42000 £ per year.
Description
The primary responsibility is to provide outstanding customer service to each customer and to understand
individual and team service goals. Other responsibilities include, but are not limited to, maintaining
the store environment and operations and assisting with administrative and housekeeping duties. The
Senior Stylist will also understand the individual sales and service goals of the Stylists and help them to
achieve their goals by providing help, advice and motivation.
Achieve the targets set by the Company as communicated by the Store Manager in respect of items
per transaction/average £ sale and mix of business.
Execute events according to Guidelines as directed by Assistant Manager, Store Manager, Senior
Stylist, Sales & Education Executive, Education Executive or Education Ambassador.
Assist with ensuring adequate stock levels on the shop floor and stock rotation. Ensuring that the
stock room is kept tidy and highlight any discrepancies or issues to Store Manager.
Actively participate in cleaning display units, tools and testers throughout the day,
and more thoroughly at night to prepare for the next day\’s business.
Show excellent standards of timekeeping and attendance.
Keep informed about products, company information and store information.
Monitor team to aide in achievement of all goals and targets.
Complete all administration accurately, legibly and on time.
Qualifications
Proven retail experience preferably within cosmetics
The ability to provide inspirational, authentic and personalized customer service
While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Previous experience with retail point-of-sale software
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London employer: The Estee Lauder Companies
Contact Detail:
The Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London
✨Tip Number 1
Get to know the company! Before your interview, dive into Jo Malone London's brand values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you provided outstanding service. Be ready to share these stories during your interview to demonstrate your ability to inspire and motivate others.
✨Tip Number 3
Dress the part! Jo Malone London is all about elegance and style, so make sure your outfit reflects that. First impressions matter, and looking polished can give you an edge over other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Jo Malone London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share specific examples of how you've gone above and beyond for customers in the past – it’ll really make you stand out!
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your retail experience, especially in cosmetics, and any supervisory roles you've had. We want to see how your skills align with our goals!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we appreciate well-organised information that gets straight to the heart of your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Jo Malone London!
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Jo Malone London’s product range. Understand the scents, ingredients, and what makes them unique. This knowledge will help you demonstrate your passion for the brand and your ability to provide personalised customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous retail experience where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show that you can inspire and motivate others in achieving service goals.
✨Demonstrate Team Spirit
Since the role involves monitoring and aiding team members, be ready to discuss how you’ve successfully worked in a team before. Share experiences where you’ve coached or mentored others, highlighting your ability to foster a supportive environment.
✨Be Ready for Operational Questions
Brush up on retail operations, including stock management and cash reconciliation. Be prepared to discuss how you would maintain store standards and assist with administrative duties. Showing that you understand the operational side of retail will set you apart.