At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a global leader in luxury beauty products.
- Benefits: Competitive pay, training opportunities, and career growth in the beauty industry.
- Other info: Diverse culture with excellent development opportunities awaits you.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
La Mer Full Time Counter Manager John Lewis Bluewater in Dartford employer: The Estee Lauder Companies
At Estée Lauder Companies Inc., we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions diversity and fosters personal growth. As a Counter Manager at our John Lewis Bluewater location, you will not only lead a passionate team but also benefit from comprehensive training and development opportunities, competitive remuneration, and the chance to build a rewarding career in the prestigious beauty industry.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land La Mer Full Time Counter Manager John Lewis Bluewater in Dartford
✨Tip Number 1
Get to know the company inside out! Research La Mer and Estée Lauder's values, products, and recent news. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you can inspire a team to hit those sales targets.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take on that Chief Executive Officer role of your own store!
We think you need these skills to ace La Mer Full Time Counter Manager John Lewis Bluewater in Dartford
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the beauty industry shine through! We want to see that you’re not just looking for a job, but that you genuinely care about skincare and customer service.
Tailor Your CV:Make sure to customise your CV for this role. Highlight your leadership experience and any relevant retail skills. We love seeing how your past experiences align with what we’re looking for in a Counter Manager!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the role. Share specific examples of how you've led teams or improved sales in previous positions. We want to know what makes you tick!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with La Mer’s product range and their unique selling points. This will not only show your passion for the brand but also help you answer questions about how you would promote these products effectively.
✨Demonstrate Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated others and achieved results, as this role requires strong leadership and coaching abilities.
✨Showcase Your Customer Service Expertise
Be ready to discuss specific instances where you handled challenging customer situations with grace. Emphasise your ability to anticipate customer needs and provide exceptional service, which is crucial for a Counter Manager.
✨Prepare for Business Planning Questions
Since the role involves creating and executing business plans, think about how you would approach strategic planning. Be prepared to discuss your ideas on customer recruitment and retention strategies, as well as any relevant experience you have in this area.
