At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on growth and development.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Retail experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Knowledge:
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
M&S Chester Estee Lauder Counter Manager employer: The Estee Lauder Companies
At M&S Chester, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a competitive remuneration package and a commitment to diversity, we empower our employees to thrive and achieve their full potential in a dynamic retail environment.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land M&S Chester Estee Lauder Counter Manager
✨Tip Number 1
Get to know the company inside out! Research M&S and Estee Lauder, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Think about how you would handle specific situations and be ready to share your experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace M&S Chester Estee Lauder Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with our needs.
Be Results-Oriented:We’re looking for someone who’s driven to meet objectives. In your application, include any metrics or achievements that showcase your results-oriented mindset. Numbers speak volumes, so don’t be shy about sharing them!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estee Lauder Companies
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict within your team. This will demonstrate your ability to inspire and develop others, which is crucial for the Counter Manager role.
✨Understand the Brand
Familiarise yourself with Estee Lauder’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and understanding its market position will help you connect with the interviewers and illustrate your passion for the beauty industry.
✨Prepare for Customer Scenarios
Think through potential customer service scenarios you might face as a Counter Manager. Be ready to discuss how you would handle difficult situations with diplomacy and tact, showcasing your problem-solving skills and commitment to exceptional customer service.
