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- Tasks: Elevate in-store events and ensure smooth store operations while inspiring your team.
- Company: Join the iconic Jo Malone London, known for thoughtful gifting and luxury fragrances.
- Benefits: Enjoy a competitive salary, commission scheme, discounts, and training opportunities.
- Why this job: Be part of a brand that creates memorable experiences and helps customers celebrate special moments.
- Qualifications: Retail experience at Supervisor level and a passion for exceptional customer service.
- Other info: Flexible hours and a chance to mentor others in a dynamic retail environment.
The predicted salary is between 28800 - 43200 £ per year.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
As Assistant Manager your role will also be to elevate these in-store events. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision.
Compensation and Benefits
- Competitive industry salary
- Commission scheme & discounts
- Training & development
Qualifications
- Proven retail experience at Supervisor or above level
- The ability to provide inspirational, authentic and personalized customer service
- Experience of coaching/mentoring others to achieve their full potential
- A drive to achieve sales and customer service targets
- Flexible availability across days/hours.
- Proof of right to live and work in the country
Birmingham FSS, Assistant Boutique Manager employer: The Estee Lauder Companies
Contact Detail:
The Estee Lauder Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Birmingham FSS, Assistant Boutique Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience with Jo Malone London. A friendly chat can lead to insider tips or even a referral that could give you the edge.
✨Tip Number 2
Show off your personality during interviews! Jo Malone values authenticity, so let your passion for customer service and retail shine through. Share stories that highlight your experience and how you’ve inspired others in previous roles.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios related to team management and customer service. Practising these responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Jo Malone family. Let’s get you that Assistant Boutique Manager role!
We think you need these skills to ace Birmingham FSS, Assistant Boutique Manager
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Jo Malone London shine through! Share why you’re excited about the brand and how you connect with its values. We want to see that you understand what makes us unique.
Highlight Relevant Experience: Make sure to showcase your retail experience, especially any supervisory roles. We’re looking for examples of how you've provided exceptional customer service or coached others. This will help us see how you can elevate our in-store events!
Be Authentic and Personal: Your application should reflect your personality. Use a friendly tone and be genuine about your experiences. We appreciate authenticity and want to get to know the real you, so don’t hold back!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at The Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and the concept of Fragrance Combining. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've provided exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or helped resolve a challenging situation. This will demonstrate your ability to deliver the personalised service that Jo Malone is known for.
✨Highlight Your Leadership Experience
As an Assistant Boutique Manager, you'll need to inspire and lead your team. Be ready to discuss your experience in coaching and mentoring others. Share stories that illustrate how you've motivated your team to achieve sales targets and maintain a positive store environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing the store or handling customer interactions. Practice your responses to scenarios like dealing with a dissatisfied customer or planning an in-store event. This will help you think on your feet and showcase your problem-solving skills.
