At a Glance
- Tasks: Support the Store Manager in delivering exceptional guest experiences and smooth store operations.
- Company: Join Estée Lauder, a global leader in luxury beauty products.
- Benefits: Enjoy competitive salary, commission, product discounts, and training opportunities.
- Other info: Flexible hours to support your work-life balance.
- Why this job: Be part of a dynamic team that inspires customers with premium beauty products.
- Qualifications: Retail experience and a passion for customer service are a plus.
The predicted salary is between 25000 - 32000 £ per year.
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
The Cosmetics Company Stores are the outlet retailing operation of the Estée Lauder Companies. We opened our first UK store in 1994, in the historic town of Bath, England and now comprise of 20+ stores at key Designer Outlet destinations across the UK including Bicester Village, Cheshire Oaks and Gunwharf Quays. We offer our consumers all core Estée Lauder Companies brands including Clinique, Estée Lauder, Jo Malone London, M·A·C and Tom Ford Beauty where our consumers immerse themselves in a world of premium skincare, make up, fragrance and haircare.
We are looking for a Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store.
Compensation and Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
- You will have:
- While not essential, previous retail operations experience including cash reconciliation and opening and closing the store is desirable
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable
- A passion and energy to provide inspirational, authentic and personalised customer service
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
Proof of right to live and work in the country.
Key Holder: Lead Sales & Guest Experience in Bath employer: The Estee Lauder Companies
The Estée Lauder Companies Inc. is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development within the luxury retail sector. As a Key Holder in one of our prestigious outlet stores, you will enjoy competitive salaries, commission opportunities, and generous product discounts, all while being part of a team that values authentic customer service and work-life balance in beautiful locations like Bath and Bicester Village.
Contact Details:
The Estee Lauder Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Holder: Lead Sales & Guest Experience in Bath
✨Tip Number 1
Get to know the brand! Dive into Estée Lauder's products and values. When you show genuine enthusiasm for their offerings during your interview, it’ll really set you apart from the crowd.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle different customer interactions. This will help you shine when discussing your experience in the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and what it takes to succeed as a Key Holder.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your relevant experience and passion for the role.
We think you need these skills to ace Key Holder: Lead Sales & Guest Experience in Bath
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for beauty and customer service shine through in your application. We want to see that you’re genuinely excited about the role and the brands we represent!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Key Holder role. Share specific examples of how you've provided exceptional customer experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Estee Lauder Companies
✨Know the Brand Inside Out
Before your interview, dive deep into Estée Lauder's history, values, and product range. Familiarise yourself with their key brands and what makes them unique. This knowledge will not only impress the interviewers but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Key Holder, you'll need to provide exceptional customer service. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Demonstrate Leadership Qualities
Since this role involves supporting the Store Manager, be ready to discuss your supervisory experience. Share specific instances where you coached or mentored team members to achieve sales targets. This will showcase your ability to lead and inspire others.
✨Be Ready to Discuss Flexibility
The job requires flexible availability, so be prepared to talk about your schedule. Show that you're open to working various shifts and that you understand the importance of work-life balance. This will demonstrate your commitment to the role and the team.
