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- Tasks: Lead a dynamic team to drive sales and deliver exceptional customer experiences.
- Company: Join Estée Lauder, a global leader in beauty and luxury brands.
- Benefits: Enjoy competitive pay, career growth, and outstanding training opportunities.
- Why this job: Be part of a vibrant culture that values diversity and innovation in the beauty industry.
- Qualifications: Experience in retail, strong communication skills, and a passion for beauty.
- Other info: Flexible hours to support work-life balance and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Estee Lauder - Counter Lead - Boots Uxbridge 4 days role at The Estée Lauder Companies Inc. The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally.
The Counter Lead is responsible for supporting the Brand in driving sales turnover and market share through consistently remaining consumer focused.
Responsibilities- Reflect a credible and professional Brand image to all internal and external consumers at all times
- Maximise sales through selling, providing excellent service and retail standards
- Contribute to efficiencies through adhering to store/Brand/Company procedures and guidelines
- Understand daily/weekly targets
- Ensure personal awareness of all additional sales avenues i.e. eventing, omni and digital channels
- Keep up to date with competitor activities and missed opportunities
- Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan
- Plan and implement local marketing & events initiatives, aligned to retailer activity
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- Be an ambassador for the Brand – lead the way to ensure Brand values are represented and bought to life
- Ensure refunds and complaints are managed in line with company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate
- Use digital tools to ensure knowledge is kept up to date
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base
- Develop up to date knowledge of product to ensure an industry‑leading experience for consumers
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- Review retail standards daily to maintain required standards
- Ensure deliveries, stock movements and associated administration are completed within agreed company timeframes
- Ensure auditable processes and administration are actioned to company guidelines and take corrective action in highlighted areas of risk
- Ensure all information requests are fulfilled accurately and within deadlines
- Minimise stock loss by implementing company security policies and procedures correctly and followed
- Create and maintain a safe working environment for consumers, ensuring company and retailer policies and procedures are adhered to
- Ensure health & safety responsibilities and all operational activities achieve a minimum overall grading of "Acceptable" during audits
- Manage daily replenishment, taking appropriate action where necessary
- Maximise sales performance by utilising all commercial reports before making commercial decisions
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales
- Identify stock package issues and take corrective action, informing the Area Manager when out of direct control
- Effectively manage all promotions and discounts ensuring they are actioned in line with company guidelines
- Identify trends and make suggestions to enhance product performance
- Experience in a fast‑paced retail and/or consumer‑facing environment
- Ability to drive self‑development
- Commercial understanding and awareness of the industry
- Effective communication, organisation and prioritisation skills
Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating the most innovative, sophisticated, high‑performance skin care and makeup products and iconic fragrances—all infused with a deep understanding of consumers’ needs and desires.
We are looking for a dynamic and inspirational Counter Lead to achieve all sales, customer service and operational targets. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Benefits / Requirements- A passion and energy to provide inspirational, authentic, and personalised customer service
- An approachable, friendly attitude with a "can‑do" mindset
- Previous experience managing a large team, beauty/fragrance experience is desirable
- Confidence in speaking to customers, getting to know them and understanding their needs to best cater to them
- Flexible availability across days/hours, supporting a good work‑life balance for the team
Estee Lauder - Counter Lead - Boots Uxbridge 4 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - Counter Lead - Boots Uxbridge 4 days
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Estée Lauder's products and values. This will help you connect with customers and show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Network like a pro! Attend beauty events or workshops, and don’t be shy about reaching out to current employees on LinkedIn. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 3
Show off your sales skills! When you get the chance, demonstrate how you can drive sales and enhance customer experiences. Use examples from your past roles to illustrate your success in retail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Estée Lauder team. Don’t miss out on this opportunity!
We think you need these skills to ace Estee Lauder - Counter Lead - Boots Uxbridge 4 days
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for beauty and customer service shine through. We want to see how much you love the industry and how you can bring that energy to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or consumer-facing roles. We’re looking for specific examples of how you've driven sales or provided excellent service in the past.
Be Professional Yet Approachable: Your written application should reflect a balance of professionalism and friendliness. Use a tone that’s warm and inviting, just like the customer service we aim to provide at Estée Lauder.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus in today’s digital world!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re well-versed in Estée Lauder's product range. Familiarise yourself with their key brands and best-sellers. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss specific examples of how you've driven sales in previous roles. Think about times when you exceeded targets or implemented successful marketing strategies. Be ready to explain your approach to maximising sales and enhancing customer experiences.
✨Demonstrate Your Leadership Qualities
As a Counter Lead, you'll need to manage a team effectively. Share experiences where you've led a team, resolved conflicts, or motivated others. Highlight your ability to create a positive work environment and how you embody the brand values.
✨Engage with the Brand's Vision
Research Estée Lauder’s mission and values. During the interview, express how your personal values align with theirs. Discuss how you can contribute to their goals, especially in terms of customer service and brand representation.
