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- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join the iconic Jo Malone London, part of The Estée Lauder Companies Inc.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be an ambassador for a luxury brand and create memorable experiences for customers.
- Qualifications: Experience in retail or consumer-facing roles; strong communication and organisational skills required.
- Other info: Full-time position at Heathrow's T5, perfect for those passionate about beauty and retail.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Travel Retail – Jo Malone London – T5 Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.
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Join to apply for the Travel Retail – Jo Malone London – T5 Assistant Boutique Manager Heathrow role at The Estée Lauder Companies Inc.
Description
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.
They are accountable for achieving this by:
- reflecting a credible and professional Brand image to all internal and external consumers at all times
- maximising sales through selling, providing excellent service and retail standards
- contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- understanding daily/weekly targets
- ensuring personal awareness of all additional sales avenues i.e., eventing, Omni and digital channels, etc.
- keeping up to date with competitor activities and missed opportunities
- effectively using social media, leveraging opportunities to drive the business, protect and enhance the Brand image
- delivering the Brand Strategy, ensuring the delivery of an effective local plan
- planning and implementing local marketing & events initiatives, aligned to Retailer activity
- delivering excellence in service by ensuring measures are in place to continually improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture
- being an Ambassador for the Brand — leading the way to ensure Brand values are represented and brought to life
- ensuring all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, involving the Area Manager where appropriate
- using digital tools to keep knowledge up to date
- delivering a consumer recruitment and retention strategy to grow a loyal consumer base
- developing up-to-date product knowledge to ensure an industry-leading experience and that products meet consumer needs
- planning to ensure delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing)
- reviewing retail standards daily to ensure they are maintained
- ensuring deliveries, stock movements and related administration are completed within agreed timeframes
- ensuring all auditable processes and administration are followed according to guidelines and taking corrective actions where needed
- fulfilling all information requests accurately and within deadlines
- minimising stock loss by correctly implementing all Security Policies and Procedures
- creating and maintaining a safe environment for consumers, adhering to Policies and Procedures
- ensuring health & safety responsibilities and operational activities achieve at least an \’Acceptable\’ grade during audits
Commerciality
- Managing daily replenishment and taking appropriate actions
- Maximising sales performance using all commercial reports for decision making
- Planning and delivering visual merchandising layouts within guidelines and timescales
- Identifying stock issues and taking corrective actions, informing the Area Manager when necessary
- Managing promotions and discounts in line with guidelines
- Identifying trends and suggesting ways to enhance product performance
Qualifications
- Experience in a fast-paced retail and/or consumer-facing environment
- Ability to drive self-development
- Commercial understanding and industry awareness
- Effective communication, organization, and prioritization skills
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Management and Manufacturing
- Personal Care Product Manufacturing
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Travel Retail - Jo Malone London - T5 Assistant Boutique Manager Heathrow employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Retail - Jo Malone London - T5 Assistant Boutique Manager Heathrow
✨Tip Number 1
Familiarise yourself with Jo Malone London's brand values and product offerings. Understanding their unique selling points will help you convey your passion for the brand during interviews and demonstrate how you can embody their image as an Assistant Boutique Manager.
✨Tip Number 2
Network with current or former employees of The Estée Lauder Companies Inc. to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Stay updated on the latest trends in the travel retail sector and how they impact consumer behaviour. Being knowledgeable about market dynamics will allow you to discuss relevant strategies and ideas during your interview.
✨Tip Number 4
Prepare examples of how you've successfully driven sales and improved customer experiences in previous roles. Highlighting your achievements in a fast-paced retail environment will showcase your ability to meet the demands of the Assistant Boutique Manager position.
We think you need these skills to ace Travel Retail - Jo Malone London - T5 Assistant Boutique Manager Heathrow
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the Assistant Boutique Manager role. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail and consumer-facing roles. Emphasise your achievements in sales, customer service, and team management, as these are crucial for this position.
Write a Strong Cover Letter: In your cover letter, express your passion for the Jo Malone brand and your understanding of its values. Highlight specific examples of how you have driven sales and improved customer experiences in previous roles.
Showcase Your Commercial Awareness: Demonstrate your understanding of the retail landscape and how you can contribute to the brand's success. Mention any relevant experience with visual merchandising, promotions, or market trends that could benefit the company.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Retail Experience
Make sure to highlight your experience in fast-paced retail environments. Discuss specific examples where you successfully drove sales or improved customer service, as this role is all about maximising sales and delivering excellent service.
✨Demonstrate Brand Knowledge
Familiarise yourself with Jo Malone London's brand values and product offerings. Be prepared to discuss how you can embody these values and enhance the brand image during your interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints and stock management. Think of scenarios from your past experiences where you effectively resolved issues or improved processes.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to share examples of how you've successfully communicated with team members and customers, ensuring a smooth operation and a positive shopping experience.
