Tom Ford Covent Garden 15hrs Beauty/Fragrance Specialist

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

As one of our highly skilled make‑up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in‑store experience that educates and delights our customers. You will work as part of a high‑performing team to create impact with in‑store events and to ensure that the store always achieves our high standards of visual merchandising to stand out against competitors. You will lead, coach and develop a team of Sales Associates to achieve all sales, customer service, and operational targets. You will have total accountability for creating and executing an agile business plan, recruiting and retaining customers through strategic targeting, impactful in‑store events, exceptional customer relationship management, and the leadership of a high‑performing team.

Qualifications:

• While a qualification in make‑up artistry/previous retail make‑up experience is preferred, we welcome applicants with amateur‑level experience who are able to demonstrate a high level of creative and technical expertise.
• All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service.
• Ability to work retail hours, including days, nights, weekends and special events in a fast‑paced work environment.
• Previous experience with retail point‑of‑sale software.
• Applicants must be able to provide proof of right to live and work in the country if invited to attend an interview.
• A passion and energy to provide inspirational, authentic, and personalized customer service.
• An approachable, friendly, and ‘can‑do’ attitude.
• Previous beauty/fragrance experience is desirable.
• Confidence in speaking to customers, getting to know them, and understanding their needs to best cater to them.
• Flexible availability across days/hours.
• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Sees others’ development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers’ needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivates and maintains extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.
• Retail sales experience.
• Team leadership.
• Degree of experience dependent on business/store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerized system including email, Microsoft Excel.

Compensation & Benefits:

• Competitive industry salary.
• Commission scheme.
• Product discount.
• Training & development.