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- Tasks: Deliver exceptional customer service and manage exciting in-store events.
- Company: Join the vibrant team at Jo Malone London, part of The Estée Lauder Companies.
- Benefits: Full-time role with opportunities for personal growth and creativity.
- Why this job: Be the host with the most and create memorable experiences for customers.
- Qualifications: Retail management experience and a passion for customer service required.
- Other info: Dynamic work environment with a focus on creativity and team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
At Jo Malone London, bringing the brand's generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone LondonTM to our customers, global colleagues, corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and tasks:- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- Be aware of competitor activity and drive an omni‐channel approach
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalised customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in‐store events
- Ability to work retail hours including days, nights, weekends and special events in a fast‐paced work environment
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London Sothampton Counter Manager 37.5hrs in Southampton employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Sothampton Counter Manager 37.5hrs in Southampton
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Network like a pro! Attend events or workshops related to retail management and customer service. Connecting with industry professionals can open doors and give you insider tips on landing that dream job.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your leadership experience and how you've successfully managed teams in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Jo Malone London team. Don’t miss out on this opportunity!
We think you need these skills to ace Jo Malone London Sothampton Counter Manager 37.5hrs in Southampton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your love for exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, just like we do at Jo Malone London.
Highlight Your Team Management Skills: As a Boutique Manager, you'll be leading a team, so make sure to showcase your experience in coaching and inspiring others. Talk about how you've helped your team exceed their targets and foster a positive work environment.
Get Creative with Your Events Experience: We love creativity at Jo Malone London! If you've organised or executed any events, whether big or small, mention them in your application. Show us how you can bring fun and flair to our in-store experiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and any recent campaigns. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or successfully resolved a challenging situation. This role is all about creating memorable experiences, so highlight your ability to connect with people.
✨Be Ready to Discuss Team Management
As a Counter Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and provide examples of how you've motivated your team to achieve targets. Think about how you can foster collaboration and creativity within the team, especially during events.
✨Plan for Event Execution
Since this role involves organising in-store events, come up with a few creative ideas that could elevate the customer experience at Jo Malone London. Share these ideas during your interview to demonstrate your creativity and understanding of the brand's ethos. Show them you're ready to bring some fragrant fun to the boutique!
