MAC Cosmetics- Counter Lead Boots Sheffield 22.5hr

MAC Cosmetics – Counter Lead Boots Sheffield 22.5hr

Apply for the MAC Cosmetics- Counter Lead Boots Sheffield 22.5hr role at The Estée Lauder Companies Inc.

Responsibilities

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Candidates should have proven leadership, coaching, and business management skills gained in a fast‑paced retail environment. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management, and the leadership of a high performing team. This role offers a chance to progress within the Beauty Industry through experience in business planning, consumer insights, event management, customer relationship management, and front line marketing.

Qualifications and Knowledge

• Effective verbal and written communication skills, excellent interpersonal skills
• Quality customer service skills, skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others\’ development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers\’ needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivates and maintains extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• Ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people
• Retail sales experience
• Team leadership experience
• Degree of experience dependent on business/store size
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel

Seniority level

Not Applicable

Employment type

Full-time

Job function

Sales and Business Development

Industries

Personal Care Product Manufacturing