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- Tasks: Deliver exceptional customer service and create memorable in-store experiences.
- Company: Join the iconic Jo Malone London team known for creativity and generosity.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the host with the most, showcasing luxury fragrances and unforgettable events.
- Qualifications: Retail management experience and a passion for customer service.
- Other info: Fast-paced role with exciting events and a chance to lead a vibrant team.
The predicted salary is between 30000 - 42000 £ per year.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining™. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
Qualifications
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London Salisbury Counter Manager 35hrs employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Salisbury Counter Manager 35hrs
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's fragrances and services. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Attend events or workshops related to retail management and customer service. Connecting with industry professionals can open doors and give you insider tips on landing that dream job at Jo Malone London.
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you provide exceptional service or host an event. This will not only boost your confidence but also prepare you for those tricky interview questions about handling customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jo Malone London family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Jo Malone London Salisbury Counter Manager 35hrs
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your love for Jo Malone London shine through! Share why you’re excited about the brand and how you can bring its values to life in your role.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering exceptional customer service. Use specific examples that showcase your ability to create memorable experiences for customers, just like we do at Jo Malone London.
Be Creative and Personal: Don’t be afraid to show your creative side in your application. Whether it’s through your writing style or the ideas you propose for in-store events, let us see how you can contribute to the fun and unique atmosphere we pride ourselves on.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and the concept of Fragrance Combining™. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or successfully handled a challenging situation. This is crucial for a role that revolves around creating memorable experiences.
✨Be Creative and Engaging
Since creativity is key at Jo Malone London, come prepared with ideas for in-store events or promotions. Whether it’s a floral crown workshop or a cocktail masterclass, showing your ability to think outside the box will set you apart from other candidates.
✨Demonstrate Team Leadership
As a Counter Manager, you'll need to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you've motivated and managed a team in the past. Highlight any experience you have in setting targets and achieving sales goals together.
