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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Prestigious beauty brand with a focus on diversity and growth.
- Benefits: Competitive pay, outstanding training, and career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in beauty.
- Qualifications: Leadership skills, retail experience, and a passion for coaching others.
- Other info: Dynamic environment with excellent opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career within prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Quality customer service skills; skilled at winning people over
- Results‑oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses others' development needs and bolsters their abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
- Retail sales experience
- Team leadership experience
- Degree of experience dependent on business/store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Estee Lauder Counter Manager - Fenwick Tunbridge Wells 37.5 hours in Royal Tunbridge Wells employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder Counter Manager - Fenwick Tunbridge Wells 37.5 hours in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Estee Lauder's values and mission. This will help you connect your experience with what they stand for, showing you're not just a fit for the role but for the team too.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough customer situation. Being able to share these experiences will demonstrate your coaching skills and ability to drive results.
✨Tip Number 3
Show off your business acumen! Be ready to discuss how you've developed and executed business plans in the past. Highlight any successful strategies you've implemented that increased sales or improved customer relationships.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your enthusiasm for the role. It’s a great way to keep yourself top of mind and show your proactive approach, which is key in retail management.
We think you need these skills to ace Estee Lauder Counter Manager - Fenwick Tunbridge Wells 37.5 hours in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the initiative to connect their background with our needs.
Be Results-Oriented: We’re looking for someone who’s driven to meet objectives. In your application, include any metrics or achievements that showcase your results-oriented mindset. Numbers speak volumes, so don’t be shy about sharing them!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for your own store.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or resolved a conflict within your team. This will demonstrate your ability to guide others while holding them accountable, which is crucial for the Counter Manager role.
✨Understand the Brand
Do your homework on Estée Lauder and its product lines. Familiarise yourself with their values, recent campaigns, and customer demographics. This knowledge will help you articulate how you can contribute to the brand’s success and connect with customers effectively.
✨Prepare for Customer Scenarios
Anticipate questions about handling difficult customer situations. Think of specific examples where you’ve used diplomacy and tact to resolve issues. This will highlight your quality customer service skills and your ability to meet customer needs, which are key for this role.
