Aveda Account Manager - Boots Plymouth Drake Circus 22.5 Hours

Apply to join the Aveda team at Boots Plymouth Drake Circus. This role focuses on delivering a high‑quality beauty experience while driving sales and maintaining brand standards.

Responsibilities

• Reflect a credible and professional brand image to all internal and external consumers at all times.
• Maximise sales through selling, providing excellent service and retail standards.
• Contribute to efficiencies by adhering to store, brand, and company procedures and guidelines.
• Understand daily and weekly sales targets.
• Maintain awareness of all additional sales avenues such as eventing, omni‑channel, and digital channels.
• Stay up‑to‑date with competitor activities and missed opportunities.
• Leverage social media to drive business, protect, and enhance the brand image.
• Deliver the brand strategy by implementing an effective local plan.
• Plan and implement local marketing and event initiatives aligned to retailer activity.
• Deliver excellence in service execution, continuously improving service levels to achieve zero consumer complaints and a surprise‑and‑delight culture.
• Serve as an ambassador for the brand, ensuring brand values are represented and brought to life.
• Handle all refunds and complaints in line with company guidelines, consulting the area manager when appropriate.
• Use digital tools to keep product knowledge up‑to‑date.
• Deliver a consumer recruitment and retention strategy to grow a loyal customer base.
• Develop up‑to‑date product knowledge to deliver an industry‑leading experience meeting consumer needs.
• Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
• Conduct daily review of retail standards, ensuring they meet required levels.
• Ensure deliveries, stock movements, and associated administration are completed within agreed company timeframes.
• Action auditable processes and administration per company guidelines, correcting highlighted risk areas.
• Fulfil all information requests accurately within deadlines.
• Minimise stock loss by correctly implementing company security policies and procedures.
• Create and maintain a safe working environment for consumers, adhering to company and retailer policies.
• Ensure all health and safety responsibilities and operational activities achieve at least an ‘Acceptable’ grading during audits.

Commercial Responsibilities

• Manage daily replenishment, taking appropriate action when necessary.
• Maximise sales performance by utilising all commercial reports before making decisions.
• Plan and deliver visual merchandising layout, ensuring it meets guidelines and timeframes.
• Identify stock package issues and take corrective action, informing the area manager when out of direct control.
• Manage all promotions and discounts in line with company guidelines.
• Identify trends and suggest enhancements to product performance.

Qualifications

• Experience in a fast‑paced retail and/or consumer‑facing environment.
• A clear ability to drive self‑development.
• Commercial understanding and awareness of the industry.
• Effective communication, organisational and prioritisation skills.

Location: Plymouth, England, United Kingdom. Employment type: Full‑time. Job function: Sales and Business Development. Industry: Personal Care Product Manufacturing.