Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to drive sales and enhance customer experience.
- Company: Join John Lewis, a trusted brand known for quality and service.
- Benefits: Competitive pay, employee discounts, and opportunities for growth.
- Why this job: Be a brand ambassador and make a real impact in retail.
- Qualifications: Experience in fast-paced retail and strong communication skills.
- Other info: Dynamic work environment with a focus on personal development.
The predicted salary is between 30000 - 42000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. Reflecting a credible and professional Brand image to all internal and external consumers at all times.
- Maximising sales through selling, providing excellent service and retail standards.
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines.
- Understand daily/weekly targets.
- Ensure personal awareness of all additional sales avenues i.e. eventing, Omni and digital channels.
- Keep up to date with competitor activities and missed opportunities.
- Effectively use social media, leveraging opportunities to drive the business, protect and enhance the Brand image.
- Deliver the Brand Strategy, ensuring the delivery of an effective local plan.
- Plan and implement local marketing & events initiatives, aligned to Retailer activity.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mindset and a surprise and delight culture.
- Be an Ambassador for the Brand — lead the way to ensure Brand values are represented and brought to life.
- Ensure all refunds and complaints are managed in line with Company guidelines and to a mutually satisfactory conclusion, informing/consulting with the Area Manager where appropriate.
- Use digital tools to ensure knowledge is kept up to date.
- Deliver a consumer recruitment and retention strategy to grow a loyal consumer base.
- Develop up to date knowledge of product in order to ensure we deliver an industry leading experience and the product meets the consumer's needs.
- Plan to ensure the delivery of excellent standards at all times (product, housekeeping, displays, messaging, pricing).
- Review retail standards on a daily basis ensuring they are maintained to the required standard.
- Ensure deliveries, stock movements and associated administration are completed within agreed Company timeframes.
- Ensure that all auditable processes and administration are actioned to Company guidelines and take corrective action in highlighted areas of risk.
- Ensure all information requests are fulfilled accurately, within deadlines set.
- Minimise stock loss by ensuring all Company Security Policies and Procedures are implemented correctly and followed.
- Create and maintain a safe working environment for consumers ensuring that Company and Retailer Policies and Procedures are adhered to.
- Ensure all health & safety responsibilities and all areas of operational activity achieve a minimum overall grading of 'Acceptable' during audits.
Commerciality:
- Manage daily replenishment, taking appropriate action where necessary.
- Maximise sales performance by utilising all commercial reports before making commercial decisions.
- Plan and deliver the visual merchandising layout, ensuring it is completed to guidelines and within agreed timescales.
- Identify stock package issues, and take corrective action, informing the Area Manager when out of direct control.
- Effectively manage all promotions and discounts ensuring they are actioned in line with Company guidelines.
- Identify trends and make suggestions to enhance product performance.
Qualifications:
- Experience in a fast‑paced retail and/or consumer facing environment.
- Ability to drive self‑development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Origins Counter Lead-John Lewis White City employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Origins Counter Lead-John Lewis White City
✨Tip Number 1
Get to know the brand inside out! Research John Lewis and their values, so you can show how you embody them during your interviews. This will help you stand out as a true ambassador for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your sales skills! Prepare examples of how you've maximised sales in previous roles. Use numbers and results to back up your claims – it’s all about demonstrating your impact!
✨Tip Number 4
Don’t forget to leverage social media! Share relevant content that showcases your knowledge of retail trends and consumer behaviour. This not only boosts your profile but also shows your passion for the industry.
We think you need these skills to ace Origins Counter Lead-John Lewis White City
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for the brand shine through. We want to see how you connect with our values and how you can represent them as an ambassador. Share specific examples of how you've embodied similar values in your previous roles.
Highlight Your Sales Experience: Make sure to emphasise any experience you have in driving sales and achieving targets. We love candidates who can demonstrate their ability to maximise sales performance, so include any relevant metrics or achievements that showcase your success in a retail environment.
Be Consumer-Focused: Remember, the role is all about being consumer-focused! In your application, discuss how you've provided excellent service in the past and how you plan to create a 'surprise and delight' culture. This will show us that you understand the importance of customer satisfaction.
Keep It Professional Yet Personal: While we appreciate a friendly tone, make sure your application maintains a level of professionalism. Tailor your language to match the job description, and don’t forget to proofread for any typos or errors. A polished application shows us you care about the details!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, make sure you research the brand thoroughly. Understand its values, products, and recent marketing campaigns. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully driven sales or improved customer service. Be ready to discuss how you can maximise sales performance and enhance the consumer experience in this role.
✨Stay Updated on Competitors
Familiarise yourself with the competitive landscape. Know who the main competitors are and what they’re doing well. This knowledge will allow you to discuss potential opportunities and strategies during the interview.
✨Demonstrate Your Leadership Qualities
As a Counter Lead, you'll need to inspire your team. Think of examples where you've led a team or project successfully. Highlight your ability to create a positive work environment and drive a culture of excellence.
