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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Jo Malone London at Manchester Airport, a leader in prestige beauty.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
- Other info: Dynamic environment with a focus on diversity and personal development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge:
- Retail sales experience.
- Team leadership degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Airport Coordinator Jo Malone London Manchester Airport employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airport Coordinator Jo Malone London Manchester Airport
✨Tip Number 1
Network like a pro! Reach out to people in the beauty industry, especially those who work at Jo Malone or similar brands. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've led teams or improved sales in previous roles. This will help them see you as the dynamic Counter Manager they’re looking for.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for a formal application process. Reach out directly to the hiring manager or team via LinkedIn or email. Express your enthusiasm and ask if you can discuss how you can contribute to their team.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the beauty industry and customer service strategies. Share your insights during interviews to demonstrate your passion and commitment to growth. Plus, it shows you’re ready to take on that Chief Executive Officer role of your own store!
We think you need these skills to ace Airport Coordinator Jo Malone London Manchester Airport
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight any leadership experience you have in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any achievements or results from your previous roles. Whether it’s sales figures or customer satisfaction scores, show us how you’ve gone above and beyond!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Stuff
Before the interview, make sure you understand Jo Malone's brand values and product range. Familiarise yourself with their customer service approach and any recent campaigns. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and manage a high-performing team.
✨Be Customer-Centric
Since customer service is key for this role, come ready with stories that highlight your ability to handle difficult situations with diplomacy. Discuss how you've anticipated customer needs and created memorable experiences, as this aligns perfectly with their expectations.
✨Plan for Success
Think about how you would create and execute a business plan for the store. Be prepared to discuss your ideas on strategic targeting and in-store events. This shows you're not just thinking about the role but also how to drive results and grow the business.
