At a Glance
- Tasks: Drive sales and enhance brand image while providing top-notch customer service.
- Company: Join Estée Lauder, a global leader in beauty and skincare.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on creativity and innovation.
- Why this job: Be an ambassador for a premium brand and make a real impact.
- Qualifications: Retail experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
The Estée Lauder Companies Inc. is a leading manufacturer, marketer, and seller of premium skin care, makeup, fragrance, and hair care products worldwide.
Responsibilities:
- Support the Brand in driving sales turnover and market share while remaining consumer-focused.
- Reflect a credible and professional Brand image to all internal and external consumers at all times.
- Maximise sales through selling, providing excellent service and adhering to retail standards.
- Contribute to efficiencies by following store, Brand, and Company procedures and guidelines.
- Understand daily/weekly targets and manage additional sales avenues such as eventing, Omnichannel, and digital channels.
- Stay up-to-date with competitor activities and identify missed opportunities.
- Leverage social media to drive the business and protect/enhance the Brand image.
- Deliver the Brand Strategy and execute an effective local plan.
- Plan and implement local marketing and events initiatives aligned to retailer activity.
- Deliver excellence in service execution, continually improving service levels and fostering a culture of surprise and delight.
- Act as an Ambassador for the Brand, ensuring Brand values are represented and brought to life.
- Manage refunds and complaints in line with Company guidelines, consulting with the Area Manager where appropriate.
- Use digital tools to keep knowledge current.
- Recruit and retain consumers, building a loyal consumer base.
- Maintain up-to-date product knowledge to deliver an industry-leading experience.
- Ensure delivery of excellent standards in product, housekeeping, displays, messaging, and pricing.
- Review retail standards daily to maintain required standards.
- Complete deliveries, stock movements, and associated administration within agreed company timeframes.
- Ensure auditable processes and administration are actioned to company guidelines, taking corrective action where risks are highlighted.
- Fulfill information requests accurately and within deadlines.
- Minimise stock loss by implementing company security policies and procedures.
- Create and maintain a safe working environment for customers and staff, adhering to company and retailer policies.
- Achieve a minimum overall grading of 'Acceptable' in health & safety audits.
- Manage daily replenishment, addressing issues promptly.
- Maximise sales performance using commercial reports for decision-making.
- Plan and deliver visual merchandising layouts within guidelines and agreed timescales.
- Identify stock packaging issues and take corrective action, informing Area Manager when necessary.
- Manage promotions and discounts in line with company guidelines.
- Identify trends and suggest enhancements to product performance.
Qualifications:
- Experience in a fast-paced retail and/or consumer-facing environment.
- Ability to drive self-development.
- Commercial understanding and awareness of industry.
- Effective communication, organisation and prioritisation skills.
Estee Lauder - Counter Lead - Boots Maidenhead 3 days employer: The Estée Lauder Companies Inc.
At Estée Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our team members enjoy comprehensive training and development opportunities, enabling them to grow their careers while working in a dynamic retail environment at Boots Maidenhead. With a strong emphasis on employee well-being and a commitment to excellence, we empower our staff to deliver outstanding service and represent our prestigious brand with pride.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder - Counter Lead - Boots Maidenhead 3 days
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Estée Lauder's products and values. This way, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your sales pitch! Since this role is all about driving sales and providing excellent service, prepare a few scenarios where you can demonstrate your selling skills. Think about how you would engage a customer and upsell products effectively.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. Plus, they might even give you a heads-up on what the interviewers are looking for!
✨Tip Number 4
Don’t forget to showcase your digital savvy! With the emphasis on omnichannel and social media, be ready to discuss how you can leverage these tools to enhance the brand image and drive sales. Show us you’re not just about the in-store experience!
We think you need these skills to ace Estee Lauder - Counter Lead - Boots Maidenhead 3 days
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Estée Lauder shine through! We want to see how much you love the products and the brand itself. Share any personal experiences or connections you have with Estée Lauder to make your application stand out.
Highlight Relevant Experience:Make sure to showcase your experience in retail or consumer-facing roles. We’re looking for candidates who can drive sales and provide excellent service, so include specific examples of how you've done this in the past. Numbers and achievements can really help us see your impact!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We want to see how your skills align with our needs, so refer to the responsibilities and qualifications mentioned in the job listing.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to fill out all the necessary details in one go. Plus, it shows us you’re serious about joining the Estée Lauder team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, make sure you’re well-versed in Estée Lauder’s products and brand values. Familiarise yourself with their latest campaigns and how they position themselves in the market. This will not only show your enthusiasm but also help you answer questions about how you can contribute to driving sales and enhancing the brand image.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully maximised sales or improved customer service. Think about times when you exceeded targets or implemented effective strategies. This will demonstrate your ability to drive sales turnover and manage consumer relationships effectively.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle various situations, such as managing complaints or executing a local marketing initiative. Practise your responses to these scenarios, focusing on how you would align with the company’s procedures and guidelines while maintaining a positive brand image.
✨Stay Current with Competitor Activities
Research competitors and be prepared to discuss what they’re doing well and where you see missed opportunities. This shows that you have a commercial understanding of the industry and are proactive about leveraging insights to enhance Estée Lauder’s market share.
