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For Companies At a Glance
- Tasks: Lead a team to drive sales and deliver exceptional customer service.
- Company: Join The Estée Lauder Companies Inc., a leader in beauty and personal care.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth.
- Why this job: Be part of a vibrant brand culture that values creativity and consumer connection.
- Qualifications: Experience in retail and strong communication skills are essential.
- Other info: This role is based in Chichester, West Sussex, and offers 30 hours over 4 days.
The predicted salary is between 24000 - 36000 £ per year.
The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused. They are accountable for achieving this by:
- Reflecting a credible and professional Brand image to all internal and external consumers at all times
- Maximising sales through selling, providing excellent service and retail standards
- Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
- Understanding daily/weekly targets
- Maintaining awareness of all additional sales avenues such as eventing, Omni and digital channels
- Keeping up to date with competitor activities and missed opportunities
- Effectively using social media to drive the business and enhance the Brand image
- Delivering the Brand Strategy and local marketing & events initiatives
- Ensuring excellent service levels, creating a surprise and delight culture
- Being an ambassador for the Brand and representing Brand values
- Managing refunds and complaints according to guidelines
- Using digital tools to stay informed
- Developing consumer recruitment and retention strategies
- Maintaining up-to-date product knowledge
- Ensuring standards in product presentation, housekeeping, displays, messaging, and pricing
- Reviewing retail standards daily
- Managing deliveries, stock movements, and associated administration
- Fulfilling all administrative requests accurately and on time
- Minimising stock loss by following security policies
- Creating a safe environment adhering to health & safety policies
- Managing daily replenishment and taking appropriate actions
- Maximising sales using commercial reports
- Planning and executing visual merchandising
- Managing promotions and discounts according to guidelines
- Identifying trends and suggesting improvements
Qualifications
- Experience in a fast-paced retail or consumer-facing environment
- Ability to drive self-development
- Commercial awareness of the industry
- Effective communication, organization, and prioritization skills
Additional Information
- Employment type: Full-time
- Job function: Design, Art/Creative, and Information Technology
- Industry: Personal Care Product Manufacturing
- Location: West Sussex, England, United Kingdom
This job is active and accepting applications.
MAC- Boots Chichester- 30hrs/4 days Counter Lead employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MAC- Boots Chichester- 30hrs/4 days Counter Lead
✨Tip Number 1
Familiarise yourself with MAC's brand values and product range. Understanding the brand's identity will help you communicate effectively with customers and demonstrate your passion for the products during your interactions.
✨Tip Number 2
Stay updated on current beauty trends and competitor activities. This knowledge will not only enhance your conversations with customers but also show your potential employer that you are proactive and engaged in the industry.
✨Tip Number 3
Practice your sales techniques and customer service skills. Being able to showcase your ability to drive sales and provide excellent service will set you apart from other candidates when you meet with us.
✨Tip Number 4
Utilise social media to engage with the MAC community. Sharing your insights or experiences with the brand can demonstrate your enthusiasm and understanding of how to leverage digital channels for business growth.
We think you need these skills to ace MAC- Boots Chichester- 30hrs/4 days Counter Lead
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Counter Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail or consumer-facing roles. Emphasise your achievements in sales, customer service, and any relevant skills that demonstrate your ability to drive sales turnover.
Write a Strong Cover Letter: In your cover letter, express your passion for the brand and the beauty industry. Highlight specific examples of how you've contributed to sales growth and customer satisfaction in previous roles, and explain why you would be a great fit for the Counter Lead position.
Showcase Your Knowledge: Demonstrate your understanding of the brand and its market by mentioning any relevant trends or competitor activities in your application. This shows that you are proactive and genuinely interested in contributing to the brand's success.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Sales Skills
As a Counter Lead, your ability to drive sales is crucial. Prepare examples of how you've maximised sales in previous roles, focusing on your consumer-focused approach and any specific strategies you implemented.
✨Demonstrate Brand Knowledge
Familiarise yourself with MAC's brand values and product range. Be ready to discuss how you can reflect the brand image and contribute to its strategy, especially in relation to current market trends and competitor activities.
✨Highlight Your Leadership Experience
Since this role involves leading a team, be prepared to share your experiences in managing and motivating others. Discuss how you've created a positive work environment and driven team performance in past positions.
✨Prepare for Customer Service Scenarios
Excellent service levels are key in this role. Think of examples where you've gone above and beyond for customers, handled complaints effectively, or created memorable experiences that align with the 'surprise and delight' culture.
