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- Tasks: Lead the sales team and ensure exceptional customer service in a vibrant retail environment.
- Company: Dynamic cosmetics retailer with a focus on diversity and inclusion.
- Benefits: Competitive pay, excellent training, and opportunities for career growth.
- Other info: Flexible hours including nights and weekends in a fast-paced setting.
- Why this job: Be a key player in creating memorable shopping experiences and driving store success.
- Qualifications: Retail experience, strong coaching skills, and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the store. You will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviours that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and customer service targets.
Responsibilities
- Use retail and cash handling experience to carry out start and end of day cash reconciliation.
- Have responsibility for opening and closing the store on a rota basis.
- Provide coaching and mentoring to the sales team.
- Support store performance and customer service targets.
- Work retail hours including days, nights, weekends and special events.
Qualifications
- Proven retail experience preferably within cosmetics.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous retail operations experience including cash reconciliation and opening/closing the store is desirable.
- Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
- Experience with retail point‑of‑sale software.
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment.
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Benefits
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Key Holder Islington in London employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Holder Islington in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about providing inspirational and personalised service, think of examples from your past experiences where you've gone above and beyond for a customer. This will make you stand out during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and keen to learn more about the role and the team. Ask about their coaching methods or how they support their staff in achieving sales targets.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about wanting to join the team. We can’t wait to see your application!
We think you need these skills to ace Key Holder Islington in London
Some tips for your application 🫡
Show Your Retail Experience: Make sure to highlight your retail experience, especially in cosmetics. We want to see how you've handled cash reconciliation and store operations before, so don’t hold back on those details!
Emphasise Coaching Skills: Since the role involves mentoring the sales team, let us know about your coaching experiences. Share specific examples of how you've inspired others to achieve their targets – we love a good success story!
Tailor Your Application: Take a moment to tailor your application to our job description. Use similar language and focus on the skills we’re looking for. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Key Holder position in Islington. We can’t wait to hear from you!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Retail Stuff
Make sure you brush up on your retail knowledge, especially in cosmetics. Be ready to discuss your previous experiences with cash handling and store operations. This will show that you understand the ins and outs of running a store.
✨Show Off Your Coaching Skills
Since the role involves mentoring the sales team, think of examples where you've successfully coached others. Prepare to share specific instances where your guidance led to improved performance or customer service.
✨Demonstrate Customer Service Excellence
Be prepared to talk about how you provide personalised customer service. Think of a time when you went above and beyond for a customer and how it impacted their experience. This will highlight your ability to inspire others in the team.
✨Flexibility is Key
The job requires working various hours, so be ready to discuss your availability. Show that you're adaptable and willing to work during busy times, including weekends and special events. This will demonstrate your commitment to the role.