At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team at John Lewis Oxford Street.
- Benefits: Competitive pay, dynamic work environment, and opportunities for creativity.
- Other info: Engage in exciting events and collaborate with a creative team.
- Why this job: Be the host with the most and showcase the world of fragrance.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced retail setting.
The predicted salary is between 20000 - 25000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include maintaining the store environment, operations, assisting with opening and closing of the boutique and housekeeping duties.
Responsibilities and tasks- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni-channel approach
- Adhere to brand grooming guidelines
- Maintain the high standard of housekeeping
- The ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. Our team members enjoy unique opportunities for personal and professional growth, with access to engaging events and training that enhance their skills while working in the heart of Oxford Street. Join us to be part of a brand that values generosity, curiosity, and kindness, making every day at work a fragrant adventure.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist
✨Tip Number 1
Get to know Jo Malone London inside out! Familiarise yourself with their products, services, and the unique experiences they offer. This way, when you chat with potential employers, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Network like a pro! Attend events or workshops related to the beauty and retail industry. Connect with people who work at Jo Malone or similar brands. You never know who might have a lead on a job or can put in a good word for you!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you provide exceptional service. Think about how you would engage with customers, especially during events. This will help you shine during interviews and show that you’re ready to be the host with the most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Jo Malone London. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Jo Malone London - John Lewis Oxford Street - 37.5 hour Stylist
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see how you can bring the Jo Malone London spirit to life with your creativity and kindness. Don't be afraid to share a bit about yourself and what makes you passionate about customer service.
Tailor Your Application:Make sure to tailor your application specifically for this role. Highlight your experience in providing exceptional customer service and any relevant skills that align with the responsibilities mentioned in the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out. Remember, first impressions count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Jo Malone London family!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product range. Familiarise yourself with their signature scents and services, as this will show your genuine interest and passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you can relate these stories to the role, especially in terms of creating memorable experiences for customers.
✨Get Creative!
Since creativity is key in this role, think of ways you can bring that to the table during your interview. Whether it’s suggesting a unique event idea or a fun way to engage customers, let your imagination shine!
✨Dress to Impress
Adhere to Jo Malone's grooming guidelines by dressing smartly and stylishly for your interview. This not only reflects your understanding of the brand but also shows that you take the opportunity seriously.
