At a Glance
- Tasks: Deliver exceptional customer service and create memorable in-store experiences.
- Company: Join the iconic Jo Malone London team at Selfridges Oxford Street.
- Benefits: Competitive pay, dynamic work environment, and opportunities for creativity.
- Other info: Exciting events and a collaborative team atmosphere await you.
- Why this job: Be the host with the most and make lasting memories for customers.
- Qualifications: Warm, friendly, and adaptable with a passion for storytelling.
The predicted salary is between 24000 - 30000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day-to-day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative tasks, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.
Responsibilities and Tasks- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in-store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Be aware of competitor activity and drive an omni-channel approach
- The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
- Will have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- The ability to provide inspirational, authentic and personalized customer service.
- Proven track record of achieving and/or leading a team to achieve sales and customer service targets.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. As a Senior Stylist at our Selfridges Oxford Street location, you will enjoy unique opportunities for personal growth and development while being part of a team that values collaboration and innovation. With engaging events and a supportive environment, we ensure that every employee feels valued and empowered to bring their best selves to work.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Estée Lauder Companies Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Estée Lauder Companies Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Jo Malone London - Full Time Senior Stylist - Selfridges Oxford Street
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Estée Lauder Companies Inc.:Your cover letter is your chance to shine! Tell us why you want to work at The Estée Lauder Companies Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Estée Lauder Companies Inc.!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
