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- Tasks: Deliver exceptional customer service and manage exciting in-store events.
- Company: Join the vibrant team at Jo Malone London, known for creativity and kindness.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the host with the most and create memorable experiences for customers.
- Qualifications: Retail management experience and a passion for customer service.
- Other info: Fast-paced role with opportunities to lead and innovate.
The predicted salary is between 24000 - 36000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Responsibilities- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London Farnham Assistant Store Manager 30hrs employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Farnham Assistant Store Manager 30hrs
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone London's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what the brand is all about.
✨Tip Number 2
Practice your customer service skills! Since exceptional service is key for this role, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your ability to deliver that 'fragrant fun' vibe.
✨Tip Number 3
Showcase your creativity! Whether it’s through event planning or unique customer interactions, think of ways you can bring your creative flair to the table. Prepare to discuss any past events you've organised or innovative ideas you have for future in-store experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly. So, get your application in and let’s make some fragrant memories together!
We think you need these skills to ace Jo Malone London Farnham Assistant Store Manager 30hrs
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, just like we do at Jo Malone London.
Highlight Your Team Management Skills: As an Assistant Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've motivated and inspired your team in the past, and how you can bring that same energy to our boutique.
Get Creative with Your Application: We love creativity at Jo Malone London, so don’t be afraid to let your personality shine in your application. Whether it’s through your writing style or the way you present your experiences, show us how you can bring flair to our events and customer interactions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and any recent events or collaborations. This knowledge will not only impress but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer or successfully handled a challenging situation. This is key for a role that prioritises customer experience.
✨Be Creative and Event-Focused
Since the role involves hosting events, come prepared with ideas for potential in-store experiences. Whether it's a themed fragrance night or a collaboration with local artists, showcasing your creativity will demonstrate your fit for the role and your understanding of the brand's ethos.
✨Team Leadership and Collaboration
Highlight your experience in team management and how you've fostered collaboration in previous roles. Be ready to discuss how you motivate your team and ensure everyone is aligned with the store's vision. This will be crucial as you'll be supporting the Boutique Manager in leading the team.
