At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer service and achieve sales targets.
- Company: Join Jo Malone London, a leader in prestige beauty with a vibrant culture.
- Benefits: Competitive salary, outstanding training, and progressive career opportunities.
- Other info: Dynamic environment with creative events and a focus on personal development.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Retail management experience and a passion for coaching and customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Responsibilities and Tasks
- Deliver exceptional customer service.
- Maximise sales performance and productivity.
- Team management.
- Communicate effectively.
- Build collaborative relationships.
- Create, organise and execute in store events.
- Effectively manage stock and inventory.
- Maintain high VM standards and work environment.
- Complete any administrative tasks to a high standard and in a timely manner.
- Confident to use all online learning tools and reporting systems.
- Engage in all internal platforms.
- To be aware of competitor activity and to drive an omni-channel approach.
Ideal Candidate
- Will be warm, kind and friendly, love to help with a ‘can-do’ attitude.
- Have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience.
- Ability to provide inspirational, authentic and personalized customer service.
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience of creating and executing in-store events.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Jo Malone London, Counter Manager, JLP White City, 37.5 hours employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager in the bustling JLP White City location, you will not only lead a passionate team but also enjoy extensive training and development opportunities that pave the way for your career progression in the beauty industry. With a focus on creativity and customer engagement, our unique events and strong emphasis on personal growth make this role both rewarding and fulfilling.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Counter Manager, JLP White City, 37.5 hours
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Jo Malone London's history, values, and products. This will not only impress your interviewers but also help you connect your passion for the brand with your leadership skills.
✨Tip Number 2
Show off your coaching chops! Think of specific examples where you've successfully led a team or developed someone's skills. Be ready to share how you can inspire your future team at Jo Malone London to smash those sales targets.
✨Tip Number 3
Prepare to discuss your event management experience. Jo Malone loves creativity, so come armed with ideas for in-store events that could attract customers and enhance their experience. Your ability to think outside the box will set you apart!
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend any Jo Malone events if possible. Building relationships can give you insider knowledge and might just land you a recommendation when you apply through our website.
We think you need these skills to ace Jo Malone London, Counter Manager, JLP White City, 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, especially in a fast-paced retail environment like Jo Malone London.
Be Customer-Centric:Your application should reflect your passion for exceptional customer service. Share examples of how you've gone above and beyond to meet customer needs and create memorable experiences.
Demonstrate Your Business Acumen:We’re looking for someone who can create and execute a business plan. Include any relevant experience you have with strategic planning, sales targets, or event management to show us you're ready to take on this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand
Before the interview, dive deep into Jo Malone London's history, values, and product offerings. Understanding the brand's essence will help you connect your experience with their mission and demonstrate your passion for their products.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led a team in a retail environment. Highlight instances where you coached team members to exceed their targets or improved customer service, as this aligns perfectly with the role's requirements.
✨Plan an Event Idea
Think of a creative in-store event that could attract customers and enhance their experience. Presenting a unique idea during your interview shows initiative and your understanding of the importance of engaging customers in a retail setting.
✨Practice Customer Scenarios
Anticipate questions about handling difficult customer situations. Prepare responses that showcase your diplomacy and tact, as well as your ability to meet customer needs while maintaining a positive atmosphere in the store.
