At a Glance
- Tasks: Lead the Estee Lauder team at Selfridges, coaching Beauty Advisors to meet sales and service targets.
- Company: Estee Lauder is a high-profile cosmetics brand known for its innovative beauty products.
- Benefits: Enjoy outstanding training, progressive career opportunities, and a competitive remuneration package.
- Other info: The position requires flexibility to work retail hours, including weekends and special events.
- Why this job: This role offers total ownership of a multi-million-pound business with significant growth potential.
- Qualifications: Candidates must have proven retail management experience, preferably in cosmetics, and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a dynamic and inspirational Business Manager to lead our Estee Lauder Business within Selfridges. You will coach and develop our team of Beauty Advisors to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment.
This elevated role will work with all Head Office functions to deliver recruitment, HR, business strategy and analytics, and operational excellence. This is an exceptional opportunity for you to drive a multi‑million‑pound turnover, high‑profile business, alongside leading and inspiring a large team. You will have total ownership for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team, working with internal functions to make your vision a reality.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the next step towards a field Area Sales or Education role. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Proven retail management/assistant retail management experience preferably within cosmetics
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in‑store events
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
- Previous experience with retail point‑of‑sale software
- Proficient in Microsoft Office
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Global Flagship Estee Lauder Business Manager Selfridges London 37.5hrs employer: The Estée Lauder Companies Inc.
Located in London, Estee Lauder values diversity and offers a culture of growth. The team focuses on exceptional customer service and operational excellence, making it an exciting place to develop your career.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Flagship Estee Lauder Business Manager Selfridges London 37.5hrs
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Estée Lauder Companies Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Estée Lauder Companies Inc.!
We think you need these skills to ace Global Flagship Estee Lauder Business Manager Selfridges London 37.5hrs
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Estée Lauder Companies Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Estée Lauder Companies Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Estée Lauder Companies Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
