At a Glance
- Tasks: Lead and inspire a team to smash sales targets and deliver exceptional customer service.
- Company: Join Estee Lauder, a leader in prestige beauty with a vibrant retail culture.
- Benefits: Competitive pay, career growth, and top-notch training opportunities.
- Other info: Dynamic environment with endless opportunities for personal and professional development.
- Why this job: Be the CEO of your own store and make a real impact in the beauty industry.
- Qualifications: Proven leadership skills and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic Counter Manager to lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry. We offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Responsibilities:
- Lead, coach and develop a team of Sales Associates to achieve all sales, customer service and operational targets.
- Create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team.
- Provide mentorship and performance guidance, resolve difficult customer situations and maintain high standards of customer service.
Qualifications & Skills:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs and Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities such as respect, helpfulness, and cooperation.
- High attention to detail and organizational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership (experience).
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours in London employer: The Estée Lauder Companies Inc.
At Estée Lauder, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager at our Fenwick Brent Cross location, you will not only lead a passionate team but also benefit from outstanding training and development opportunities that pave the way for a fulfilling career in the beauty industry. With a competitive remuneration package and a commitment to employee growth, we empower our staff to reach their full potential while delivering exceptional customer experiences.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours in London
✨Tip Number 1
Get to know the company inside out! Research Estee Lauder's values, products, and recent campaigns. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and develop a team, as that's key for the Counter Manager role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're serious about joining the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Estee Lauder Counter Manager - Fenwick Brent Cross 37.5 hours in London
Some tips for your application 🫡
Show Off Your Leadership Skills:Make sure to highlight your experience in leading and coaching teams. We want to see how you've motivated others and achieved targets in a fast-paced environment, so share specific examples that showcase your leadership flair!
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you understand what we're looking for.
Demonstrate Your Customer Service Savvy:Since customer service is key in this role, share stories that illustrate your ability to handle difficult situations with grace. We want to know how you’ve gone above and beyond to meet customer needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve met or exceeded targets will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to mentor and guide others, which is crucial for the Counter Manager role.
✨Customer-Centric Mindset
Be ready to discuss how you handle difficult customer situations with diplomacy and tact. Share stories that highlight your exceptional customer service skills and how you anticipate and meet customers' needs. This will show that you understand the importance of customer relationship management.
✨Strategic Planning Insights
Familiarise yourself with basic business planning concepts and be prepared to talk about how you would create an agile business plan for the counter. Discuss any past experiences where you executed impactful in-store events or targeted customer recruitment strategies to showcase your strategic thinking.
