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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service targets.
- Company: Join Estée Lauder, a leader in innovative beauty products.
- Benefits: Competitive salary, commission, product discounts, and training opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail management experience and strong leadership skills required.
- Other info: Great career growth potential in a diverse and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Estée Lauder is the flagship brand of The Estée Lauder Companies Inc. Founded by Mrs. Estée Lauder, the brand today continues her legacy of creating innovative, sophisticated, high-performance skin care and makeup products and iconic fragrances — all infused with a deep understanding of consumers' needs and desires.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.
Compensation And Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
You Will Have:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment
- Experience setting sales and customer service targets, sales analysis and staff scheduling
- Experience of creating and executing in-store events
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proof of right to live and work in the country
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast-paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long-term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills
- Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses Others' Development Needs And Bolsters Their Abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience
- Team leadership degree of experience dependent on business/store size
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Estée Lauder's products and values. This will not only impress the hiring manager but also help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've successfully led a team or handled a tough situation. Be ready to share these stories during your interview to showcase your ability to inspire and coach others.
✨Tip Number 3
Show off your sales savvy! Prepare to discuss how you've set and achieved sales targets in previous roles. Bring some numbers to the table to demonstrate your results-oriented mindset and how you can drive success at Estée Lauder.
✨Tip Number 4
Don’t forget to ask questions! Use the interview as a chance to learn more about the team dynamics and company culture. This shows your enthusiasm for the role and helps you determine if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Estee Lauder - 15hr Counter Lead - Boots Jubilee Place in London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty products shine through! Share any personal experiences or insights that connect you to Estée Lauder's mission and values. We want to see your enthusiasm for the brand and the industry!
Highlight Your Leadership Skills: As a Counter Manager, you'll be leading a team, so make sure to showcase your leadership experience in your application. Use specific examples of how you've coached or developed others in previous roles. We’re looking for dynamic leaders who can inspire their teams!
Be Results-Oriented: Estée Lauder is all about achieving targets, so don’t shy away from sharing your past successes. Include metrics or achievements that demonstrate your ability to meet sales and customer service goals. We love seeing candidates who are driven to exceed expectations!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing and align your skills with what we’re looking for. Remember, applying through our website is the best way to ensure your application gets noticed!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Estée Lauder’s product range. Understand the key features and benefits of their skincare and makeup lines. This knowledge will not only impress the interviewer but also show your genuine interest in the brand.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated others, set targets, and achieved results. This is crucial for a Counter Manager role, so be ready to discuss your leadership style and how you can inspire your team.
✨Demonstrate Customer Service Excellence
Think of specific instances where you went above and beyond for a customer. Be ready to share these stories during the interview, as exceptional customer service is key in retail. Show that you understand customer needs and can handle challenging situations with tact and diplomacy.
✨Be Ready to Discuss Business Strategy
Since this role involves creating and executing business plans, come prepared with ideas on how you would attract and retain customers. Think about potential in-store events or promotions that could drive sales. This shows your proactive approach and understanding of the retail environment.
