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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Bobbi Brown at John Lewis Brent Cross, a leader in prestige beauty.
- Benefits: Competitive pay, outstanding training, and career growth opportunities.
- Other info: Diverse culture with a focus on personal development and teamwork.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Proven leadership skills and retail experience required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
Qualifications / Knowledge
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days in London employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bobbi Brown and John Lewis. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or handled a tough situation. Be ready to share these during your interview to demonstrate your coaching and management skills. We all love a good story, so make it engaging!
✨Tip Number 3
Show off your customer service skills! Prepare to discuss how you've gone above and beyond for customers in the past. This role is all about creating exceptional experiences, so highlight your ability to anticipate needs and handle challenges with grace.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re proactive—just like we value at StudySmarter!
We think you need these skills to ace Bobbi Brown - John Lewis Brent Cross - Retail Manager - 37.5 hours / 5 days in London
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've coached and developed teams in the past, so share specific examples that demonstrate your ability to inspire others.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match the job description. Use keywords from the listing and show us how your skills align with what we're looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any quantifiable results you've achieved in previous roles. Whether it's sales figures or customer satisfaction scores, numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant KPIs from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Bobbi Brown's products, values, and customer base. Be ready to discuss how you can align your leadership and business strategies with the brand's ethos. This shows genuine interest and helps you stand out as a candidate who truly understands the company.
✨Prepare for Customer Scenarios
Think through potential customer service challenges you might face in the role. Prepare responses that highlight your diplomacy and tact in handling difficult situations. This will showcase your quality customer service skills and your ability to maintain a positive shopping experience.