At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join a prestigious beauty brand with a focus on personal development.
- Benefits: Competitive pay, training opportunities, and a chance to grow in the beauty industry.
- Other info: Diverse culture with excellent career progression opportunities.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all‑around skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses Others' Development Needs And Bolsters Their Abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership degree of experience dependent on business/Store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London employer: The Estée Lauder Companies Inc.
At Bobbi Brown, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Counter Manager at our Fenwick Brent Cross location, you will not only lead a passionate team but also benefit from extensive training and development opportunities that pave the way for a rewarding career in the beauty industry. With a commitment to diversity and a competitive benefits package, we empower our employees to thrive and grow within a dynamic retail environment.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London
✨Tip Number 1
Get to know the company inside out! Research Bobbi Brown's values, products, and recent campaigns. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Bobbi Brown - Fenwick Brent Cross - Counter Manager - Maternity Cover - 30 hours/4 days in London
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your leadership experience in your application. We want to see how you've successfully led teams in the past, so share specific examples of how you've coached and developed others to achieve their goals.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Use keywords from the posting to show us you understand what we're looking for.
Demonstrate Your Customer Focus:Since this role is all about exceptional customer service, make sure to include any relevant experiences where you've gone above and beyond for customers. We want to know how you anticipate and meet their needs!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you're proactive!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you’ve driven sales or improved customer satisfaction with specific numbers will show that you’re results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about times when you coached someone to success or handled a difficult situation with diplomacy. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager role.
✨Understand the Brand
Familiarise yourself with Bobbi Brown’s products, values, and recent campaigns. Showing genuine enthusiasm for the brand and understanding its position in the beauty industry will help you connect with the interviewers and illustrate your passion for the role.
✨Prepare for Scenario Questions
Anticipate questions that might ask how you would handle specific customer service situations or lead your team during busy periods. Practising your responses will help you articulate your thought process and demonstrate your problem-solving skills effectively.
