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- Tasks: Lead and inspire a team to achieve sales and customer service targets.
- Company: Join Marks and Spencer, a leader in prestige beauty.
- Benefits: Competitive pay, training, and career growth opportunities.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Strong communication, leadership, and customer service skills required.
- Other info: Diverse culture with excellent development and progression prospects.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. We expect you to bring proven leadership, coaching and business management skills gained in a fast-paced retail environment.
This is an exceptional opportunity to be the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications:
- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results oriented, with high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected of them.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivate and maintain extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- The ability to work autonomously and contribute to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Marks and Spencer Liverpool 4 day Estee Lauder Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marks and Spencer Liverpool 4 day Estee Lauder Counter Manager
✨Tip Number 1
Network like a pro! Connect with people in the beauty industry, especially those who work at Marks and Spencer. Attend events or workshops where you can meet potential colleagues and share your passion for retail and customer service.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in coaching and developing teams. Share specific examples of how you've motivated others to achieve their goals.
✨Tip Number 3
Be ready to discuss your business acumen! Prepare to talk about your strategic planning skills and how you've successfully executed plans in previous roles. This will show that you're not just a team player but also a future leader.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Marks and Spencer Liverpool 4 day Estee Lauder Counter Manager
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results.
Tailor Your Application: Don’t just send a generic CV! Take the time to tailor your application to the role. Use keywords from the job description and demonstrate how your skills align with what we’re looking for at Marks and Spencer.
Be Results-Oriented: We love candidates who are driven by results! In your application, mention any targets you’ve met or exceeded in previous roles. This will show us that you have the right mindset to achieve our sales and customer service goals.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Product Inside Out
Before the interview, make sure you’re well-versed in Estee Lauder's product range. Familiarise yourself with their bestsellers and any new launches. This will not only show your passion for the brand but also demonstrate your ability to engage customers effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to success or resolved a conflict. This will highlight your leadership capabilities and align with the role’s requirements.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you would enhance customer experience at the counter. Share ideas for in-store events or promotions that could attract more customers. This shows you’re proactive and understand the importance of customer relationship management.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving and interpersonal skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
