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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join The Estée Lauder Companies, a leader in prestige beauty.
- Benefits: Enjoy competitive pay, training, and opportunities for career growth.
- Why this job: Be the CEO of your own store and make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential.
- Other info: Perfect for ambitious self-starters looking to grow in the beauty industry.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
- Effective verbal and written communication skills. Excellent interpersonal skills
- Quality customer service skills. Skilled at winning people over
- Results oriented, with high drive to meet objectives and standards
- Pursue goals beyond what is required or expected of them
- Senses Others' Development Needs And Bolsters Their Abilities
- Anticipates, recognizes, and meets customers' needs
- Handles difficult and tense customer service situations with diplomacy and tact
- Guides the performance of others while holding them accountable
- Cultivate and maintain extensive informal networks
- Models team qualities like respect, helpfulness, and cooperation
- High attention to detail and organisational skills
- The ability to work autonomously and contribute to the team
- Proactive and positive approach to work and tasks
- Confidentiality, tact, and discretion when dealing with people
Qualifications / Knowledge
- Retail sales experience.
- Team leadership
- Degree of experience dependent on business/Store size.
- Experience in strategic planning and execution
- Ability to develop financial plans and manage resources
- Working knowledge of a computerised system including email, Microsoft Excel
La Mer Counter Manager HBeauty Silverburn 37.5 hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land La Mer Counter Manager HBeauty Silverburn 37.5 hours
✨Tip Number 1
Familiarise yourself with La Mer's product range and brand values. Understanding the unique selling points of their products will help you engage customers effectively and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Network with current or former employees of The Estée Lauder Companies Inc. to gain insights into the company culture and expectations for the Counter Manager role. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your leadership style and past experiences in coaching and developing teams. Be ready to share specific examples of how you've motivated others to achieve sales targets, as this is a key aspect of the role.
✨Tip Number 4
Showcase your strategic planning skills by thinking about potential in-store events or promotions that could attract customers. Presenting innovative ideas during your interview can demonstrate your proactive approach and understanding of the retail environment.
We think you need these skills to ace La Mer Counter Manager HBeauty Silverburn 37.5 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and coaching experience, especially in a retail environment. Use specific examples that demonstrate your ability to meet sales targets and manage a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your desire to lead a team. Mention how your skills align with the job requirements, particularly in strategic planning and customer relationship management.
Showcase Relevant Experience: When detailing your work history, focus on roles where you demonstrated results-oriented behaviour and high attention to detail. Highlight any experience you have with event management or customer service excellence.
Prepare for Potential Questions: Think about how you would handle challenging customer service situations and be ready to discuss your approach to team leadership. Prepare examples that showcase your ability to motivate and develop others.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached others in the past, and be ready to discuss your leadership style and how it aligns with the company's values.
✨Understand the Brand
Familiarise yourself with La Mer's products and brand ethos. Be prepared to discuss how you can promote the brand effectively and create engaging in-store events that resonate with customers. Showing genuine passion for the brand will set you apart.
✨Customer Relationship Management
Highlight your experience in building and maintaining customer relationships. Be ready to share specific strategies you've used to enhance customer satisfaction and loyalty, as this role heavily focuses on exceptional customer service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in challenging customer service situations. Think of examples where you've handled difficult scenarios with diplomacy and tact, showcasing your ability to maintain professionalism under pressure.
