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- Tasks: Lead and inspire a team to achieve sales and customer service targets.
- Company: Join a prestigious beauty brand with a focus on diversity and growth.
- Benefits: Competitive pay, training opportunities, and a chance to grow your career.
- Why this job: Be the CEO of your own store and make a real impact in retail.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic environment with excellent career progression in the beauty industry.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service, and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast‑paced retail environment.
This is an exceptional opportunity for you to act as the Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in‑store events, exceptional customer relationship management and the leadership of a high‑performing team.
If you are an ambitious self‑starter with a flair for business planning and a passion for coaching others to reach their full potential, this could be the perfect role for you and the first step towards a long‑term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at the point of sale.
This first‑level management role with exposure to business planning, consumer insights, event management, customer relationship management, and front‑line marketing will provide you with the all‑round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
Qualifications:- Effective verbal and written communication skills.
- Excellent interpersonal skills.
- Quality customer service skills.
- Skilled at winning people over.
- Results orientated, high drive to meet objectives and standards.
- Pursue goals beyond what is required or expected.
- Senses others' development needs and bolsters their abilities.
- Anticipates, recognizes, and meets customers' needs.
- Handles difficult and tense customer‑service situations with diplomacy and tact.
- Guides the performance of others while holding them accountable.
- Cultivates and maintains extensive informal networks.
- Models team qualities like respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- Works autonomously and contributes to the team.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership experience.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email, Microsoft Excel.
Kilian John Lewis Oxford Street - Counter Manager - 5 days per week 37.5 hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kilian John Lewis Oxford Street - Counter Manager - 5 days per week 37.5 hours
✨Tip Number 1
Get to know the company inside out! Research Kilian John Lewis and understand their values, products, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Counter Manager position.
✨Tip Number 3
Show off your leadership skills! Prepare examples from your past experiences where you've successfully led a team or managed a project. Highlighting your ability to coach and develop others will resonate well with the hiring managers looking for a dynamic Counter Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kilian John Lewis team and ready to take on the challenge of leading a high-performing sales team.
We think you need these skills to ace Kilian John Lewis Oxford Street - Counter Manager - 5 days per week 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your leadership experience in your application. We want to see how you've inspired and developed teams in the past, so share specific examples that showcase your coaching abilities and results.
Tailor Your Application: Don’t just send a generic CV! We love it when candidates tailor their applications to match our job description. Use keywords from the posting to demonstrate how your skills align with what we’re looking for.
Be Results-Oriented: We’re all about achieving targets, so make sure to include any quantifiable achievements in your application. Whether it’s sales figures or customer satisfaction scores, show us how you’ve gone above and beyond!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Kilian John Lewis Oxford Street!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Numbers
Before the interview, brush up on your sales figures and any relevant metrics from your previous roles. Being able to discuss how you met or exceeded targets will show that you're results-oriented and ready to take accountability for the store's performance.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached someone to improve their performance or resolved a conflict. This will demonstrate your ability to inspire and develop others, which is key for a Counter Manager.
✨Understand Customer Relationship Management
Familiarise yourself with effective customer relationship strategies. Be ready to discuss how you would create exceptional customer experiences and retain clients. This shows that you can think strategically about customer engagement, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or planning an in-store event. Practising your responses will help you articulate your thought process and problem-solving skills, making you stand out as a proactive candidate.
