At a Glance
- Tasks: Deliver exceptional customer service and create inspiring in-store experiences.
- Company: Join Jo Malone London, a leader in prestige beauty with a diverse culture.
- Benefits: Competitive pay, excellent training, and opportunities for career growth.
- Other info: Flexible hours and a vibrant work environment await you!
- Why this job: Kickstart your career in the Retail Beauty Industry with a dynamic team.
- Qualifications: Passion for beauty and customer service; retail experience preferred but not essential.
The predicted salary is between 25000 - 32000 € per year.
As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people, our company, products and services, you will ensure that each customer has a unique and inspirational in-store experience which educates, inspires and delights them. You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company's high standards of visual merchandising.
If you are an ambitious self-starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty. As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications
- While a qualification in make-up artistry/previous retail make-up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise.
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
Position Summary
The primary responsibility is to provide outstanding customer service to each customer and to understand individual and team service goals. Other responsibilities include, but are not limited to, maintaining the store environment and operations and assisting with administrative and housekeeping duties. The Senior Stylist will also understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.
Responsibilities and Tasks
- Customer service and performance: Achieve the targets set by the Company as communicated by the Store Manager in respect of items per transaction/average £ sale and mix of business. Deliver the highest levels of service by following the Service Checklist to ensure every customer is provided with a fragrance experience that amazes. Ensure that the Three Steps of Service and Our Mission are adhered to at all times. Ensure team executes the Jo Malone service experience with every customer. Coach stylists where necessary and highlight opportunities.
Events: Execute events according to Guidelines as directed by Assistant Manager, Boutique Manager, Senior Stylist, Sales.
Jo Malone London, Senior Stylist, Pearsons Enfield, 37.5 hours employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our comprehensive training programmes and opportunities for career advancement within the prestigious beauty industry. Located in Pearsons Enfield, we offer a dynamic environment where creativity thrives, and every team member is empowered to deliver outstanding customer experiences while enjoying competitive remuneration and benefits.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Senior Stylist, Pearsons Enfield, 37.5 hours
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Jo Malone's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice your people skills! Since this role is all about providing exceptional customer service, think of scenarios where you can demonstrate your ability to connect with customers. Role-play with friends or family to get comfortable with delivering that authentic, personalised service.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what it takes to succeed as a Senior Stylist. Plus, they might even give you some insider tips that could help you nail the interview!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Jo Malone London. So, get your application in and let’s make that dream job a reality!
We think you need these skills to ace Jo Malone London, Senior Stylist, Pearsons Enfield, 37.5 hours
Some tips for your application 🫡
Show Your Passion:Let your love for beauty and customer service shine through in your application. We want to see how your enthusiasm aligns with our brand values and how you can create that unique in-store experience for our customers.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in retail or customer service. We’re looking for those exceptional people skills, so don’t forget to mention any achievements that showcase your ability to connect with customers.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Senior Stylist role. Share specific examples of how you've provided outstanding service in the past and how you can contribute to our team’s success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Jo Malone London!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Products Inside Out
Before your interview, make sure you’re familiar with Jo Malone's range of products. Understand the different fragrances, their notes, and what makes them unique. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you went above and beyond to create a memorable experience for customers. This is crucial for a role that focuses on delivering personalised service.
✨Demonstrate Team Spirit
Since the role involves collaborating with a dynamic team, be ready to discuss how you’ve worked effectively in a team environment before. Share specific instances where you supported your colleagues or contributed to achieving team goals.
✨Dress the Part
As a Senior Stylist, your appearance matters. Dress professionally and in a way that reflects the brand’s aesthetic. This shows that you understand the importance of visual presentation in the retail beauty industry.
