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- Tasks: Lead a vibrant team, deliver exceptional customer service, and host exciting in-store events.
- Company: Join Jo Malone London, a brand known for its luxurious fragrances and thoughtful gifting.
- Benefits: Enjoy a full-time role with opportunities for creativity and personal development.
- Why this job: Be part of a fun, dynamic environment where your creativity can shine and impact customers' experiences.
- Qualifications: Retail management experience and a passion for storytelling and customer service are essential.
- Other info: This is a maternity cover position, perfect for those looking to make a difference in retail.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the role at The Estée Lauder Companies Inc. At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and tasks:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in-store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- Be aware of competitor activity and drive an omni-channel approach
The Ideal Candidate:
- Warm, kind and friendly, with a ‘can-do’ attitude
- Passion for service and storytelling whilst being adaptable and versatile
- Gracious, intelligent, smart with a groomed, clean and crisp image
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Jo Malone London - Retail Manager - Bath - 37.5hrs, 5days, maternity cover employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Retail Manager - Bath - 37.5hrs, 5days, maternity cover
✨Tip Number 1
Familiarise yourself with Jo Malone London's brand values and product offerings. Understanding their unique approach to customer service and storytelling will help you connect with the brand during your interactions.
✨Tip Number 2
Showcase your event management skills by preparing examples of successful events you've organised in the past. Highlighting your creativity and ability to engage customers will set you apart as a candidate who can elevate the boutique experience.
✨Tip Number 3
Network with current or former employees of Jo Malone London to gain insights into the company culture and expectations for the Retail Manager role. This insider knowledge can help you tailor your approach and demonstrate your genuine interest.
✨Tip Number 4
Prepare to discuss your leadership style and how you inspire and develop your team. Providing specific examples of how you've helped team members exceed their KPIs will show that you're not just a manager, but a mentor who fosters growth.
We think you need these skills to ace Jo Malone London - Retail Manager - Bath - 37.5hrs, 5days, maternity cover
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jo Malone London's ethos and product offerings. Highlight your understanding of their customer service philosophy and how you can embody their brand values in your application.
Tailor Your CV: Ensure your CV reflects relevant retail management experience, particularly in customer service and team leadership. Use specific examples that demonstrate your ability to meet sales targets and manage events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the brand and your experience in retail management. Mention your ability to create memorable customer experiences and your approach to team development.
Showcase Relevant Skills: In your application, emphasise skills such as effective communication, event planning, and inventory management. Provide examples of how you've successfully led a team and maximised sales performance in previous roles.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Customer Service Skills
As a Retail Manager at Jo Malone London, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your ability to create memorable experiences.
✨Demonstrate Your Event Management Experience
This role involves creating and executing in-store events. Be ready to discuss any past experiences you have in planning and managing events, and how you can bring creativity to the boutique's offerings.
✨Emphasise Team Leadership Abilities
The position requires coaching and inspiring your team. Think of specific instances where you've successfully led a team to achieve targets or improved their performance, and be prepared to share these stories.
✨Research Jo Malone London
Familiarise yourself with the brand's values, products, and unique selling points. Understanding the essence of Jo Malone London will help you align your answers with the company's vision during the interview.
