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- Tasks: Lead and inspire a team to achieve sales and customer service goals.
- Company: Join Jo Malone London, a leader in prestige beauty under The Estée Lauder Companies Inc.
- Benefits: Enjoy competitive pay, outstanding training, and diverse career opportunities.
- Why this job: Be the CEO of your own store and develop essential skills for a fulfilling career.
- Qualifications: Retail experience and strong leadership skills are essential; passion for coaching is a plus.
- Other info: This role offers exposure to business planning and customer relationship management.
The predicted salary is between 24000 - 42000 £ per year.
Jo Malone London, Pearsons Enfield, Counter Manager
Join to apply for the Jo Malone London, Pearsons Enfield, Counter Manager role at The Estée Lauder Companies Inc.
Jo Malone London, Pearsons Enfield, Counter Manager
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Join to apply for the Jo Malone London, Pearsons Enfield, Counter Manager role at The Estée Lauder Companies Inc.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Description
We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.
Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.
You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.
If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.
Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.
With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.
Qualifications
⁃ Effective verbal and written communication skills. Excellent interpersonal skills
⁃ Quality customer service skills. Skilled at winning people over
⁃ Results oriented, with high drive to meet objectives and standards
⁃ Pursue goals beyond what is required or expected of them
⁃ Senses Others\’ Development Needs And Bolsters Their Abilities
⁃ Anticipates, recognizes, and meets customers\’ needs
⁃ Handles difficult and tense customer service situations with diplomacy and tact
⁃ Guides the performance of others while holding them accountable
⁃ Cultivate and maintain extensive informal networks
⁃ Models team qualities like respect, helpfulness, and cooperation
⁃ High attention to detail and organisational skills
⁃ The ability to work autonomously and contribute to the team
⁃ Proactive and positive approach to work and tasks
⁃ Confidentiality, tact, and discretion when dealing with people Qualifications / Knowledge
⁃ Retail sales experience.
⁃ Teamleadership
⁃ degree of experience dependent on business/Store size.
⁃ Experience in strategic planning and execution
⁃ Ability to develop financial plans and manage resources
⁃ Working knowledge of a computerised system including email, Microsoft Excel
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Personal Care Product Manufacturing
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Jo Malone London, Pearsons Enfield, Counter Manager employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London, Pearsons Enfield, Counter Manager
✨Tip Number 1
Familiarise yourself with Jo Malone London's brand values and product offerings. Understanding their unique selling points will help you connect with customers and demonstrate your passion for the brand during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you coached team members to achieve sales targets or improve customer service.
✨Tip Number 3
Network with current or former employees of Jo Malone London. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions during the application process.
✨Tip Number 4
Prepare to discuss your strategic planning abilities. Think of examples where you've developed and executed a business plan or marketing strategy that led to increased sales or improved customer engagement in your previous roles.
We think you need these skills to ace Jo Malone London, Pearsons Enfield, Counter Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management and leadership. Emphasise any achievements in sales targets, team development, and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the beauty industry and your ability to lead a team. Mention specific examples of how you've successfully managed teams or improved sales in previous roles.
Highlight Key Skills: In your application, focus on skills mentioned in the job description such as effective communication, customer relationship management, and strategic planning. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Brand: Express your genuine interest in Jo Malone London and its products. Research the brand's values and culture, and reflect this understanding in your application to show you’re a good fit.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Leadership Skills
As a Counter Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully coached others in the past, and be ready to discuss your leadership style and how it aligns with the company's values.
✨Understand the Brand
Familiarise yourself with Jo Malone London's products and brand ethos. Be prepared to discuss how you can enhance customer experiences through product knowledge and exceptional service, showcasing your passion for the beauty industry.
✨Prepare for Customer Scenarios
Think about challenging customer service situations you've faced and how you handled them. The interviewers will likely ask you to provide examples, so practice articulating your responses with a focus on diplomacy and tact.
✨Demonstrate Strategic Thinking
Since the role involves business planning and execution, come prepared with ideas on how you would attract and retain customers. Discuss any previous experience you have with strategic planning and how you can apply that to drive sales at the counter.