At a Glance
- Tasks: Deliver exceptional customer experiences through fragrance and gifting expertise.
- Company: Join the iconic Jo Malone London team at John Lewis Solihull.
- Benefits: Enjoy a competitive salary, commission, product discounts, and training opportunities.
- Other info: Flexible hours to support your work-life balance.
- Why this job: Be part of a creative environment where you inspire and delight customers daily.
- Qualifications: Passion for customer service and a friendly, approachable attitude.
The predicted salary is between 25000 - 32000 £ per year.
Position Overview
As one of our highly skilled Senior Sales Advisors, you will combine your passion for fragrance and gifting, to ensure that each customer has a unique and inspirational in-store experience which educates, inspires and delights them. Creativity is our day to day. From the signature Hand & Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories.
Compensation & Benefits
- Competitive industry salary
- Commission scheme
- Product discount
- Training & development
Qualifications
- A passion and energy to provide inspirational, authentic and personalised customer service
- An approachable, friendly with a ‘can‑do’ attitude.
- Confidence in speaking to customers, get to know them and understand their needs to best cater to them
- Flexible availability across days/hours. We want all of our team to have a good work-life balance, please discuss your availability further with the hiring manager before/during the interview.
- Proof of right to live and work in the country
Jo Malone London, John Lewis Solihull, Senior Stylist Maternity Cover, 37.5 hours/5 days employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on being an exceptional employer that values creativity and personal growth. Our team members enjoy a competitive salary, commission opportunities, and generous product discounts, all within a supportive work culture that encourages flexibility and work-life balance. Located in the vibrant John Lewis Solihull, our Senior Stylists have the unique opportunity to inspire customers through memorable experiences while developing their skills in a dynamic retail environment.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, John Lewis Solihull, Senior Stylist Maternity Cover, 37.5 hours/5 days
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Estée Lauder Companies Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Estée Lauder Companies Inc.!
We think you need these skills to ace Jo Malone London, John Lewis Solihull, Senior Stylist Maternity Cover, 37.5 hours/5 days
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Estée Lauder Companies Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Estée Lauder Companies Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Estée Lauder Companies Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
