At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for visitors.
- Company: Join the iconic Jo Malone London team at John Lewis Oxford Street.
- Benefits: Flexible hours, creative environment, and opportunities to showcase your flair.
- Other info: Engage in exciting events like cocktail master classes and floral crown workshops.
- Why this job: Be the host with the most and make every customer's visit unforgettable.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced retail setting.
The predicted salary is between 20000 - 25000 € per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include maintaining the store environment, operations, assisting with opening and closing of the boutique and housekeeping duties.
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Build collaborative relationships with your colleagues
- Support the execution of in-store events
- Awareness of stock and inventory
- Maintain high VM standards and work environment
- Be aware of competitor activity and drive an omni-channel approach
- Adhere to brand grooming guidelines
- Maintain the high standard of housekeeping
Qualifications:
- The ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London - John Lewis Oxford Street - 30 hour Stylist employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates creativity and exceptional customer service. Our team members enjoy unique opportunities for personal and professional growth, engaging in exciting events and experiences that make every day rewarding. Located in the heart of Oxford Street, our boutique offers a dynamic environment where you can connect with diverse customers and colleagues, making it an ideal place for those seeking meaningful employment.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London - John Lewis Oxford Street - 30 hour Stylist
✨Tip Number 1
Get to know Jo Malone London inside out! Familiarise yourself with their products and services, so you can chat confidently about them during your interview. Show us your passion for the brand and how you can bring that fragrant fun to life!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to provide exceptional service. We want to see how you can create memorable experiences for customers, just like those fabulous events at Jo Malone.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what it’s really like to work there. This could give you an edge in your interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Jo Malone London - John Lewis Oxford Street - 30 hour Stylist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for exceptional customer service shine through. Share experiences where you've gone above and beyond for customers, as this aligns perfectly with our values at Jo Malone London.
Be Creative and Personal:Don’t be afraid to showcase your creativity! Whether it’s through your writing style or the examples you choose, make sure your application reflects your unique personality and how you can bring the brand’s generosity to life.
Highlight Teamwork Skills:We value collaboration, so mention any experiences where you’ve worked well in a team. This could be during events or daily operations—show us how you can contribute to a positive work environment!
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Jo Malone London!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and services, as this will help you demonstrate your passion for the brand and your ability to provide exceptional customer service.
✨Showcase Your Creativity
Since creativity is a big part of the role, think of ways you can bring that to life during your interview. Prepare examples of how you've used creativity in past roles, whether it's through event planning or unique customer interactions. This will show that you can contribute to the vibrant atmosphere at Jo Malone London.
✨Emphasise Customer Service Skills
Be ready to discuss your approach to delivering outstanding customer service. Share specific examples where you've gone above and beyond for customers, and how you build relationships. This aligns perfectly with the brand's focus on generosity and kindness.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or executing an in-store event. Practise your responses to these scenarios, focusing on how you'd maintain high standards and ensure a memorable experience for every visitor.
