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- Tasks: Deliver exceptional customer service and manage a dynamic team in a vibrant retail environment.
- Company: Join Jo Malone London, a leader in prestige beauty known for creativity and kindness.
- Benefits: Enjoy excellent training, competitive pay, and a supportive work culture with growth opportunities.
- Why this job: Be part of a fun, creative team that values storytelling and personal connections with customers.
- Qualifications: Passion for service, strong people skills, and a flair for creativity are essential.
- Other info: Flexible hours including evenings and weekends; perfect for ambitious self-starters.
The predicted salary is between 30000 - 42000 £ per year.
Jo Malone London – John Lewis Exeter – Senior Stylist – Full Time 37.5 hrs, 5 days
Join to apply for the Jo Malone London – John Lewis Exeter – Senior Stylist – Full Time 37.5 hrs, 5 days role at The Estée Lauder Companies Inc.
Jo Malone London – John Lewis Exeter – Senior Stylist – Full Time 37.5 hrs, 5 days
2 days ago Be among the first 25 applicants
Join to apply for the Jo Malone London – John Lewis Exeter – Senior Stylist – Full Time 37.5 hrs, 5 days role at The Estée Lauder Companies Inc.
Distinctive yet understated. Perfect alone or artfully layered with Fragrance Combining. Synonymous with gift giving, Jo Malone London is a thoughtful and generous statement, from a small token to the grandest of gifts. Wrapped in our iconic cream and black box, tied with grosgrain ribbon.
Senior Stylist
Reports to: Boutique Manager
Direct reports: Stylists
Position Summary
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town.
The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with administrative, opening and closing of the Boutique and housekeeping duties. The Senior Stylist will understand the individual sales and service goals of the Stylists and help them to achieve their goals by providing help, advice and motivation.
Responsibilities and tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- The ability to provide inspirational, authentic and personalized customer service
- Proven track record of achieving and/or leading a team to achieve sales and customer service targets
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Our Brand
The Employee Promise: Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company.
At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are, it defines our corporate entity, The Estée Lauder Companies.
WE ARE
Individuals.
We are a bold, diverse community—home to the most creative talent.
WE ARE
Inventors.
We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty.
WE ARE
Global Citizens
We are a bold, diverse community—home to the most creative talent.
As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry. Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies.
Together, WE ARE The Estée Lauder Companies. #ELCfamily
Description
As one of our talented Stylists you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets.
With your passion for people, our company, products and services, you will ensure that each customer has a unique and inspirational in⁃store experience which educates, inspires and delights them.
You will also use your exceptional people skills to build collaborative working relationships with the rest of your dynamic team to ensure that the store meets the Company\’s high standards of visual merchandising.
If you are an ambitious self⁃starter looking for a progressive career within the Retail Beauty Industry then this could be the perfect role for you and the first step of your career with a leader in prestige beauty.
As a leader in prestige beauty with a culture that values diversity of thought and people, we offer excellent training and development and a competitive remuneration and benefits package.
Qualifications
- While a qualification in make-up artistry/previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
-
Industries
Personal Care Product Manufacturing
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Jo Malone London - John Lewis Exeter - Senior Stylist - Full Time 37.5 hrs, 5 days employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - John Lewis Exeter - Senior Stylist - Full Time 37.5 hrs, 5 days
✨Tip Number 1
Familiarise yourself with Jo Malone London's product range and brand ethos. Understanding their unique offerings and how they connect with customers will help you engage more effectively during interviews and showcase your passion for the brand.
✨Tip Number 2
Network with current or former employees of Jo Malone London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Highlight specific instances where you went above and beyond to meet customer needs, as this aligns with the role's emphasis on exceptional service.
✨Tip Number 4
Showcase your creativity by thinking of unique event ideas that could be implemented in-store. This demonstrates your proactive attitude and ability to contribute to the brand's engaging customer experiences.
We think you need these skills to ace Jo Malone London - John Lewis Exeter - Senior Stylist - Full Time 37.5 hrs, 5 days
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jo Malone London's ethos and product offerings. Highlight your understanding of their unique customer service approach and how you can embody their values in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail, customer service, and team management. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention any relevant experiences that align with the responsibilities of a Senior Stylist, such as hosting events or managing a team.
Showcase Your Creativity: In your application, include examples of how you've used creativity in previous roles. Whether it's through event planning or innovative customer interactions, demonstrate how you can bring fresh ideas to the Jo Malone London boutique.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Passion for Customer Service
As a Senior Stylist, exceptional customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to create memorable experiences that align with Jo Malone's values of generosity and kindness.
✨Demonstrate Your Creativity
This role involves creativity in various forms, from hosting events to personalising customer experiences. Think of specific instances where you've used your creative skills in a retail setting, and be ready to discuss how you can bring that creativity to Jo Malone London.
✨Understand the Brand
Familiarise yourself with Jo Malone London's products and brand ethos. Be ready to discuss how their values resonate with you and how you can embody them in your role. This shows genuine interest and preparation, which interviewers appreciate.
✨Prepare for Team Management Questions
As a Senior Stylist, you'll be expected to lead and motivate a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or supported a team in achieving sales and service goals.
