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- Tasks: Engage customers with exceptional service and host exciting in-store events.
- Company: Join the iconic Jo Malone London, known for its luxury fragrances and unique experiences.
- Benefits: Enjoy a vibrant work culture, team events, and opportunities for personal growth.
- Other info: Flexible hours including evenings and weekends; perfect for students seeking hands-on experience.
- Why this job: Be part of a creative team that values kindness and storytelling in every customer interaction.
- Qualifications: Retail management experience and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Jo Malone London – Guildford – Assistant Business Manager – 30 hours
Join to apply for the Jo Malone London – Guildford – Assistant Business Manager – 30 hours role at The Estée Lauder Companies Inc.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London to our customers, global colleagues, and corporate clients and media contacts.
Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager\’s absence.
Responsibilities
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni-channel approach
Qualifications
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Personal Care Product Manufacturing
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Jo Malone London - Guildford - Assistant Business Manager - 30 hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Guildford - Assistant Business Manager - 30 hours
✨Tip Number 1
Familiarise yourself with Jo Malone London's brand values and product offerings. Understanding their unique approach to customer service and storytelling will help you connect with the team during interviews.
✨Tip Number 2
Showcase your creativity by preparing ideas for in-store events or customer engagement strategies. This will demonstrate your proactive attitude and alignment with the brand's focus on exceptional experiences.
✨Tip Number 3
Network with current or former employees of Jo Malone London, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your previous retail management experiences in detail, particularly how you've led teams to achieve sales targets and provided outstanding customer service. Specific examples will make your application stand out.
We think you need these skills to ace Jo Malone London - Guildford - Assistant Business Manager - 30 hours
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Jo Malone London's values and products. Highlight your understanding of their commitment to exceptional customer service and creativity in your application.
Tailor Your CV: Ensure your CV reflects relevant retail management experience, particularly in customer service and team leadership. Use specific examples that demonstrate your ability to create engaging in-store events.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for storytelling and service. Mention how your personal qualities align with the brand's image and how you can contribute to the boutique's success.
Highlight Relevant Skills: In your application, emphasise skills such as team management, sales performance, and event execution. Provide concrete examples of how you've successfully managed similar responsibilities in previous roles.
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Showcase Your Customer Service Skills
As the role heavily focuses on exceptional customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to create memorable experiences.
✨Demonstrate Your Creativity
Since creativity is a key aspect of the job, think of innovative ideas you could bring to the role. Discuss any past experiences where you successfully executed unique events or promotions that engaged customers.
✨Emphasise Team Management Experience
The position requires effective team management, so be ready to discuss your leadership style and how you've motivated teams in the past. Share examples of how you've aligned your team with business goals.
✨Research Jo Malone London
Familiarise yourself with the brand's values, products, and recent events. Being knowledgeable about Jo Malone London will show your genuine interest in the company and help you connect your experiences to their brand ethos.