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- Tasks: Lead a vibrant team, deliver exceptional customer service, and create unforgettable in-store events.
- Company: Join the creative and kind culture at Jo Malone London.
- Benefits: Competitive pay, personal development, and a supportive work environment.
- Why this job: Be the host with the most and make lasting memories for customers.
- Qualifications: Retail management experience and a passion for storytelling and service.
- Other info: Dynamic role with opportunities for growth in a global beauty brand.
The predicted salary is between 24000 - 36000 £ per year.
Business Manager Boutique Manager Division / Department: Sales Reports to: Retail Operations Manager Direct reports: Assistant Manager / Senior Stylist / Stylists
Position Summary
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing the World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Boutique Manager role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.
Responsibilities and Tasks
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships
- Create, organise and execute in-store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- Confident to use all online learning tools and reporting systems
- Engage in all internal platforms
- To be aware of competitor activity and to drive an omni-channel approach
Qualifications
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
The Ideal Candidate
The ideal candidate will be warm, kind and friendly, love to help with a ‘can-do’ attitude. Will have a passion for service and storytelling whilst being adaptable and versatile. Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
Our Brand - The Employee Promise
Our values are trust, respect and humour and we apply these to everything we do for the benefit of each individual and the company. At Jo Malone London your continued development is deeply invested in, you will inevitably become a fragrance connoisseur, awakening the most underplayed of the senses and seeing the world in high definition. Our unique culture of kindness and creativity means not only a happy working environment where friendships are made, but also a supportive and stimulating one where careers are built.
Our company brand is the articulation of who we are—it defines our corporate entity, The Estée Lauder Companies. WE ARE Individuals. We are a bold, diverse community—home to the most creative talent. WE ARE Inventors. We have pushed the boundaries of possibility for 70+ years—together, we are inventing the future of beauty. WE ARE Global Citizens. We are a bold, diverse community—home to the most creative talent. As a company, we’ve always demonstrated our strong family values, long-term focus on sustainable growth, and commitment to our people, strengths in creativity and innovation, and focus on global citizenship. Now, we’re ready to share and amplify our company brand so that we can build on The Estée Lauder Companies’ leading reputation in the industry.
Like the consumer-facing brands in our diverse portfolio, which all have brand books that articulate individual brand equity, we’ve just completed the same exercise for our company brand, The Estée Lauder Companies. Together, WE ARE The Estée Lauder Companies.
Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours
✨Tip Number 1
Get to know the brand inside out! Dive into Jo Malone London's history, values, and products. This way, when you chat with the team or during interviews, you can show off your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where Jo Malone London is featured. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Showcase your creativity! Think of unique ideas for in-store events or customer engagement that align with the brand's ethos. Presenting these ideas during your interview can demonstrate your proactive approach and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Jo Malone London family!
We think you need these skills to ace Jo Malone London, Business Manager, Fenwick Brent Cross, 30 hours
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to showcase your creativity and passion for customer service. Remember, this role is all about bringing joy and kindness to our customers.
Tailor Your Application: Make sure to tailor your application to the specific role of Business Manager at Jo Malone London. Highlight your relevant experience in retail management and any events you've organised. This will show us that you understand what we're looking for and how you can contribute to our team.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining the Jo Malone London family!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know the Brand Inside Out
Before your interview, dive deep into Jo Malone London's history, values, and product offerings. Familiarise yourself with their signature scents and unique customer experiences. This knowledge will not only impress your interviewers but also show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or creatively resolved an issue. This aligns perfectly with the brand's focus on generosity and kindness.
✨Be Ready to Discuss Team Management
As a Business Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and how you've successfully coached team members in the past. Highlight any experience you have in setting targets and achieving KPIs, as this is crucial for the role.
✨Bring Your Creative Ideas
Jo Malone London values creativity, especially in hosting events. Think of innovative ideas you could bring to the boutique, whether it's a new event concept or a unique way to engage customers. Presenting these ideas during your interview will demonstrate your proactive approach and alignment with the brand's vision.
