At a Glance
- Tasks: Lead a dynamic team, elevate in-store events, and drive sales in a luxury beauty environment.
- Company: Join Jo Malone London, a prestigious brand known for its exceptional customer experience.
- Benefits: Enjoy a competitive salary, commission scheme, product discounts, and ongoing training.
- Other info: Flexible hours and opportunities for personal growth in a vibrant retail setting.
- Why this job: Be part of a creative team that shapes memorable customer experiences and drives brand success.
- Qualifications: Retail management experience, strong leadership skills, and a passion for beauty and customer service.
The predicted salary is between 30000 - 32000 £ per year.
Responsibilities
As Boutique Manager, you will elevate in-store events, oversee smooth store operations, and ensure your team aligns with the boutique’s vision.
We are looking for a dynamic and inspirational Counter Manager to lead, coach, and develop a team of Sales Associates in achieving all sales, customer service, and operational targets.
You will create and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management, and leadership of a high-performing team.
Qualifications
- Proven retail management or assistant retail management experience, preferably in beauty or a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Retail operations experience including inventory and facilities management and cash reconciliation.
- Experience creating and executing in-store events.
- Flexible availability across days/hours; discuss availability with the hiring manager.
- Proof of right to live and work in the country.
- Effective verbal and written communication skills and excellent interpersonal skills.
- Quality customer service skills; skilled at winning people over.
- Results-oriented with a high drive to meet objectives and standards.
- Capacity to pursue goals beyond expectations.
- Ability to sense others’ development needs and bolster their abilities.
- Anticipates, recognizes, and meets customers’ needs.
- Handles difficult customer service situations with diplomacy and tact. Guides performance while holding team members accountable.
- Cultivates and maintains extensive informal networks.
- Models team qualities such as respect, helpfulness, and cooperation.
- High attention to detail and organisational skills.
- Works autonomously and contributes to the team.
- Proactive and positive approach to work.
- Confidentiality, tact, and discretion when dealing with people.
- Retail sales experience.
- Team leadership experience.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of a computerised system including email and Microsoft Excel.
Compensation and Benefits
- Competitive industry salary.
- Commission scheme.
- Product discount.
- Training and development.
- #J-18808-Ljbffr
Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover employer: The Estée Lauder Companies Inc.
Estée Lauder Companies is an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity. As a Fragrance Specialist in Belfast, you will benefit from comprehensive training and development opportunities, competitive remuneration, and the chance to be part of a high-performing team that delivers outstanding customer experiences. This role not only allows you to express your passion for fragrance but also provides a pathway for career progression within a leading name in prestige beauty.
Contact Details:
The Estée Lauder Companies Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like The Estée Lauder Companies Inc., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like The Estée Lauder Companies Inc.!
We think you need these skills to ace Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at The Estée Lauder Companies Inc., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at The Estée Lauder Companies Inc. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show The Estée Lauder Companies Inc. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
