At a Glance
- Tasks: Lead and inspire a sales team to achieve targets and create memorable customer experiences.
- Company: Join Jo Malone London, a luxury brand known for its exceptional customer service.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Exciting opportunities for career advancement in a fast-paced environment.
- Why this job: Be part of a prestigious brand and make a real impact in retail management.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a dynamic and inspirational counter manager to lead, coach and develop the sales team to achieve all sales, customer service and operational targets. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.
Responsibilities
- Accountable for smooth running of the store and ensuring the team is aligned with the Boutique and Brand vision.
- Lead, coach and develop Sales Associates to achieve sales, customer service, and operational targets.
- Create and execute an agile business plan to recruit and retain customers.
- Plan and execute in-store events and experiences.
- Set sales and customer service targets, perform sales analysis, staff scheduling and manage inventory, facilities, and cash reconciliation.
- Represent the brand at events, including wedding consultations, where you help clients create memorable experiences.
- Model team qualities such as respect, helpfulness, and cooperation.
- Maintain high attention to detail, organisational skills, and confidentiality.
Qualifications
- Proven retail management/assistant retail management experience in a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Retail operations experience including inventory and facilities management and cash reconciliation.
- Experience creating and executing in-store events.
- Effective verbal and written communication skills; excellent interpersonal skills.
- Result-oriented with a high drive to meet objectives and standards.
- Ability to anticipate, recognize, and meet customers' needs.
- Handling difficult and tense customer service situations with diplomacy and tact.
- Guiding performance of others while holding them accountable.
- Proactive and positive approach to work and tasks.
- Confidentiality, tact, and discretion in dealing with people.
- Retail sales experience is required.
- Degree of experience dependent on business/store size.
- Experience in strategic planning and execution.
- Ability to develop financial plans and manage resources.
- Working knowledge of computerised systems including email and Microsoft Excel.
Jo Malone London, Botuique Manager, John Lewis Reading 37.5hrs, 5 days employer: The Estée Lauder Companies Inc.
At Jo Malone London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Boutique Manager in the heart of John Lewis Reading, you will not only lead a passionate team but also enjoy opportunities for personal and professional growth through tailored training programmes and engaging in-store events. Our commitment to employee well-being and development, combined with the unique charm of our brand, makes us a rewarding place to build your career in retail.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Jo Malone London, Botuique Manager, John Lewis Reading 37.5hrs, 5 days
✨Tip Number 1
Get to know the brand inside out! Research Jo Malone London’s products, values, and recent campaigns. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you directly, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve led a team, handled customer complaints, or executed successful events. We want to see how you shine in real-life scenarios.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Jo Malone London, Botuique Manager, John Lewis Reading 37.5hrs, 5 days
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love creating memorable customer experiences and leading a team. Share specific examples of how you've inspired others in previous roles.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in retail management, especially in fast-paced environments. We’re looking for someone who can hit the ground running, so show us how your skills align with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your achievements and qualifications.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Jo Malone London!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Brand Inside Out
Before the interview, dive deep into Jo Malone London's brand values, products, and customer experience. Familiarise yourself with their signature scents and any recent campaigns. This knowledge will help you demonstrate your passion for the brand and how you can contribute to its vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached team members to achieve targets or handled challenging customer interactions. Highlighting these experiences will show that you're ready to inspire and develop the sales team.
✨Plan an Engaging In-Store Event
Come to the interview with a creative idea for an in-store event that aligns with Jo Malone's brand ethos. This could be a seasonal launch or a customer appreciation day. Presenting a well-thought-out plan will showcase your strategic thinking and ability to drive customer engagement.
✨Demonstrate Your Analytical Skills
Be prepared to discuss how you've used sales analysis to inform decisions in previous roles. Bring examples of how you've set targets and adjusted strategies based on performance data. This will illustrate your result-oriented mindset and ability to manage resources effectively.
