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For Companies At a Glance
- Tasks: Lead and inspire a team to achieve sales and deliver exceptional customer service.
- Company: Join the iconic Jo Malone London brand in a vibrant retail environment.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Why this job: Be part of a creative team and make a real impact in a luxury retail setting.
- Qualifications: Proven retail management experience and a passion for cosmetics.
- Other info: Dynamic role with flexible hours and exciting in-store events.
The predicted salary is between 36000 - 60000 £ per year.
Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment.
Responsibilities
- Lead, coach and develop sales associates to achieve sales, customer service and operational targets
- Deliver exceptional customer service and create an engaging store environment
- Plan and execute in-store events and activities to recruit and retain customers
- Manage stock, inventory, cash reconciliation and store facilities
- Ensure visual merchandising standards are maintained
- Coordinate administrative tasks and use reporting systems
- Be available to work retail hours including days, nights, weekends and special events
Qualifications
- Proven retail management/assistant retail management experience, preferably within cosmetics
- Ability to provide inspirational, authentic and personalized customer service
- Experience in business planning, setting sales targets, sales analysis and staff scheduling
- Experience in retail operations including inventory, facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience creating and executing in-store events
- Proficiency with retail point-of-sale software and Microsoft Office
- Right to live and work in the country if invited to interview
Jo Malone London - Battersea Boutique - Boutique Manager - 37.5 hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London - Battersea Boutique - Boutique Manager - 37.5 hours
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail world, especially those who have experience with brands like Jo Malone. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, share specific examples of how you've successfully led a team in a fast-paced environment. We want to see that you can inspire and motivate others!
✨Tip Number 3
Be ready to discuss your customer service philosophy. Prepare to talk about how you create engaging store environments and deliver exceptional service. This is key for a role at Jo Malone, so let your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Jo Malone team. Let’s make it happen!
We think you need these skills to ace Jo Malone London - Battersea Boutique - Boutique Manager - 37.5 hours
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your experience in leading and coaching teams. We want to see how you've inspired others to achieve their targets, so share specific examples from your past roles.
Customer Service is Key: Since exceptional customer service is a big part of the role, tell us about times when you went above and beyond for customers. We love hearing about those personal touches that create memorable experiences!
Be Specific About Your Experience: When detailing your retail management experience, be clear about your responsibilities and achievements. Use numbers where possible to show how you’ve contributed to sales and operational success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Know Your Stuff
Before the interview, make sure you’re well-versed in Jo Malone's products and brand values. Familiarise yourself with their customer service philosophy and any recent events or campaigns they've run. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about specific situations where you coached staff to meet targets or improved customer service. Be ready to discuss your approach to motivating and developing team members.
✨Plan for Customer Engagement
Since the role involves creating an engaging store environment, come up with ideas for in-store events or activities that could attract customers. Share these during the interview to demonstrate your proactive thinking and creativity.
✨Be Ready for Operational Questions
Expect questions about inventory management, cash reconciliation, and visual merchandising. Brush up on your knowledge of retail operations and be prepared to discuss how you’ve handled these aspects in previous roles. This will show you’re not just a people person but also savvy with the business side of things.
