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- Tasks: Deliver exceptional customer service and manage exciting in-store events.
- Company: Join the vibrant team at Jo Malone London, known for creativity and kindness.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with flexible hours and a focus on teamwork.
- Why this job: Be the host with the most and create memorable experiences for customers.
- Qualifications: Retail management experience and a passion for storytelling and service.
The predicted salary is between 25000 - 30000 £ per year.
At Jo Malone London, bringing the brand’s generosity to life within our boutiques through exceptional customer service is paramount. Fragrant fun, curiosity and kindness are key. In this role you will truly be the host with the most, entertaining visitors from across the globe and showcasing The World of Jo Malone London™ to our customers, global colleagues, and corporate clients and media contacts. Creativity is our day to day. From the signature Hand and Arm massage to hosting wedding consultations where you will help people bottle some of their most precious memories. From floral crowns to graffiti artists, chocolate tasting and cocktail master classes, our services and events are the talk of the town. As Assistant Boutique Manager, your role will be to elevate these events and draw success from them. You will also be accountable for the smooth running of the store, and ensuring all your team are aligned in the Boutique and Brand vision. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Responsibilities and tasks:
- Deliver exceptional customer service
- Maximise sales performance and productivity
- Team management
- Communicate effectively
- Build collaborative relationships across department store
- Create, organise and execute in store events
- Effectively manage stock and inventory
- Maintain high VM standards and work environment
- Complete any administrative tasks to a high standard and in a timely manner
- To be aware of competitor activity and to drive an omni‑channel approach
Qualifications:
- The ideal candidate will be warm, kind and friendly, love to help with a ‘can‑do’ attitude.
- Will have a passion for service and storytelling whilst being adaptable and versatile.
- Will be gracious, intelligent, smart and have a groomed, clean and crisp image.
- Proven retail management/assistant retail management experience
- The ability to provide inspirational, authentic and personalized customer service
- Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
- Previous retail operations experience including inventory and facilities management and cash reconciliation
- Proven track record of leading a team to achieve sales and customer service targets
- Experience of creating and executing in-store events
- Ability to work retail hours including days, nights, weekends and special events in a fast‑paced work environment
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
Jo Malone London Assistant Store Manager St Albans 30 Hours employer: The Estée Lauder Companies Inc.
Contact Detail:
The Estée Lauder Companies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jo Malone London Assistant Store Manager St Albans 30 Hours
✨Tip Number 1
Get to know the brand inside out! Dive into Jo Malone London's history, values, and products. When you walk into that interview, you want to show them you're not just a fan but a true ambassador for their fragrance world.
✨Tip Number 2
Practice your storytelling skills! Since this role is all about creating memorable experiences, think of ways to share your own stories that highlight your customer service skills and creativity. Make it engaging and relatable!
✨Tip Number 3
Show off your event planning prowess! If you've organised any events before, be ready to chat about them. Whether it's a small gathering or a big bash, they’ll want to see how you can elevate in-store experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Jo Malone London Assistant Store Manager St Albans 30 Hours
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for exceptional customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers, just like we do at Jo Malone London.
Be Creative and Personal: Don’t be afraid to showcase your creativity! Whether it’s through storytelling or unique event ideas, show us how you can bring a touch of flair to the role. Remember, we value creativity in everything we do!
Highlight Team Management Skills: As an Assistant Store Manager, your ability to lead and inspire a team is crucial. Make sure to include any relevant experience you have in team management, and how you’ve successfully aligned your team with a shared vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jo Malone London!
How to prepare for a job interview at The Estée Lauder Companies Inc.
✨Show Your Passion for Customer Service
Make sure to express your genuine love for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to create memorable moments for customers, just like the ones at Jo Malone London.
✨Be Creative and Engaging
Since creativity is key in this role, think of unique ideas or events you could bring to the boutique. Prepare to discuss how you can elevate the in-store experience and engage customers through fun activities, showcasing your ability to think outside the box.
✨Demonstrate Team Leadership Skills
As an Assistant Store Manager, you'll need to lead a team effectively. Be ready to talk about your previous management experiences, focusing on how you motivated your team, resolved conflicts, and ensured everyone was aligned with the brand's vision.
✨Know Your Competitors
Research Jo Malone London's competitors and be prepared to discuss what sets them apart. This shows that you're proactive and understand the market landscape, which is crucial for driving sales and maintaining a competitive edge.